Amanda Rocha
Santa Barbara,CA
Summary
Skilled in managing scheduling and customer interactions within busy environment, looking to transition into a new field. Demonstrated ability in problem-solving and maintaining accurate records. Committed to leveraging customer service and organizational skills in a new and challenging role.
Overview
3
3
years of professional experience
Work History
Security Guard
Miller Event Management
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Responded quickly to emergencies and assessed active situations for security concerns.
- Screened guests for credentials, 21+ events, and bags.
Dental Assistant
Santa Barbara Neighborhood Clinics
10.2024 - 10.2025
- Enhanced patient comprehension by accurately and concisely translating complex dental terminology and concepts.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Collaborated with multidisciplinary teams to optimize patient care and treatment planning.
Patient Access Representative
Santa Barbara Neighborhood Clinics
04.2024 - 11.2024
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Resolved patient inquiries and concerns, improving overall satisfaction with access services remotely.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
High School Diploma - undefined
San Marcos Senior High School
Santa Barbara, CA06.2019
Associate of Arts - Liberal Arts
Santa Barbara City College
Santa Barbara, CA06.2027
Skills
- Compassionate Customer Service
- Scheduling Software Expertise
- Inventory Management
- Administrative and Office Support
- AED/CPR Certified
- Proficient in Microsoft 365 and Google Workspace
- Database Search and Data Entry Proficiency
- Call Center Experience
- BSIS Guard License
- Payment Processing
LANGUAGES
English
Spanish
French
Timeline
Dental Assistant
Santa Barbara Neighborhood Clinics
10.2024 - 10.2025
Patient Access Representative
Santa Barbara Neighborhood Clinics
04.2024 - 11.2024
Security Guard
Miller Event Management
07.2023 - Current
High School Diploma - undefined
San Marcos Senior High School
Associate of Arts - Liberal Arts
Santa Barbara City College