Anahi Alcaraz
Rocklin,California
Summary
Accomplished Assistant Store Manager with a proven track record at Francesca's Boutique, enhancing store operations and customer satisfaction. Skilled in problem-solving and customer service, successfully mentored staff and improved sales through strategic merchandise displays. Demonstrated expertise in cash management and staff supervision, fostering a positive work culture and driving continuous improvement.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Journey’s
02.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Store Manager
Francesca's Boutique
12.2022 - 03.2024
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Merchandising Team Lead
Forever 21
03.2022 - 04.2023
- Managed inventory for optimal product availability and turnover rates.
- Conducted competitive analysis to stay ahead of industry trends and capitalize on emerging opportunities within the market niche.
- Evaluated team performance and provided constructive feedback, promoting a culture of continuous improvement in retail merchandising.
Key Holder
Bed Bath & Beyond
08.2021 - 03.2022
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
High School Diploma -
Adelante High School
Riverbank, CA2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Timeline
Assistant Store Manager
Journey’s
02.2024 - Current
Assistant Store Manager
Francesca's Boutique
12.2022 - 03.2024
Merchandising Team Lead
Forever 21
03.2022 - 04.2023
Key Holder
Bed Bath & Beyond
08.2021 - 03.2022
High School Diploma -
Adelante High School
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