Anahi Camacho
Fresno,CA
Summary
Customer Service Representative with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting taxpayer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Maintained detailed records of taxpayer interactions.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Communicated with taxpayers in writing and by telephone.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Cashier
Club Cleaners
05.2022 - 06.2022
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Maintained costumes by performing regular dry cleaning and ironing of garments.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
2 Village Market
05.2021 - 04.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Huff and Puff Smoke Shop
05.2020 - 05.2021
- Maintained clean and orderly work station.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Maintained a clean and organized store environment for improved customer experience.
- Managed inventory and restocked shelves as needed to maintain adequate product availability.
- Built trustful relationships with customers to encourage return visits.
- Maintained inventory of all saleable items.
Cashier
McDonald's
04.2019 - 05.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Certificate - Human Resources Management
Southern New Hampshire University
Manchester, NHHigh School Diploma -
Woodland Senior High School
Woodland, CA06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Microsoft outlook
- Call management
- Paperwork processing
- Microsoft PowerPoint
- Office equipment proficiency
- Detailed documentation
- Time management
- Attention to detail
- Multitasking
- Reliability
Timeline
Customer Service Representative
Internal Revenue Service, IRS
05.2023 - Current
Customer Service Cashier
Club Cleaners
05.2022 - 06.2022
Cashier
2 Village Market
05.2021 - 04.2022
Cashier
Huff and Puff Smoke Shop
05.2020 - 05.2021
Cashier
McDonald's
04.2019 - 05.2020
Certificate - Human Resources Management
Southern New Hampshire University
High School Diploma -
Woodland Senior High School
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