Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

Anahi Gaxiola

Las Vegas

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

The day one group
07.2024 - 08.2025
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.

Retail Sales Associate

The Love Store
02.2023 - 07.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Recommended complementary purchases to customers, increasing revenue.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Assistant Manager

Paniq Escape Room Bar and Lounge
05.2021 - 01.2023
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Costumer Service Representative

Alorica
06.2020 - 04.2021
  • Responded to customer requests for products, services, and company information.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Server/Cashier

Happy salad
01.2020 - 06.2020
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High school diploma - San Luis Río Colorado Sonora

CUT
San Luis Río Colorado, Sonora
05.2020

Skills

  • Retail operations management
  • Experienced with Microsoft Office applications
  • Experienced in Microsoft Word document creation
  • Guest reception
  • Guest relations management
  • Service excellence
  • Strong verbal communication
  • Proficient in bilingual communication
  • Professional phone communication
  • Professional office environment experience
  • Cash transaction processing
  • Domestic cleaning proficiency
  • Point of sale operations
  • Strong organizational abilities
  • Experienced retail associate
  • Excel data analysis
  • Friendly and outgoing
  • Excellent people skills
  • Calm demeanor
  • Positive and professional

Certification

  • Driver's License
  • ServSafe Food Handler Certification
  • Food Handler Certification


Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Associate

The day one group
07.2024 - 08.2025

Retail Sales Associate

The Love Store
02.2023 - 07.2024

Assistant Manager

Paniq Escape Room Bar and Lounge
05.2021 - 01.2023

Costumer Service Representative

Alorica
06.2020 - 04.2021

Server/Cashier

Happy salad
01.2020 - 06.2020

High school diploma - San Luis Río Colorado Sonora

CUT

Additional Information

Bilingual professional with demonstrated experience in customer service and operational security. Highly reliable, motivated, and committed to continuous learning and professional development.


References available upon request.

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