Anahi Gonzalez
Midland,TX
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
1
1
year of professional experience
Work History
Medical Receptionist
Lifeline Technology
Midland, TX
06.2023 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Protected patients by observing strict HIPAA guidelines.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Informed patients of financial responsibilities prior to rendering services.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Secretary
City Of Midland
Midland, TX
02.2023 - 06.2024
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Assisted with accounts receivable and accounts payable functions.
Education
High School Diploma -
Texas Alternative Homeschool
Midland, TX10-2021
Skills
- Medical Terminology
- Records Management
- Billing Support
- HIPAA Compliance
- Inpatient Care
- Front Desk Operations
- Appointment Setting
- HIPAA Guidelines
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medical Receptionist
Lifeline Technology
06.2023 - Current
Secretary
City Of Midland
02.2023 - 06.2024
High School Diploma -
Texas Alternative Homeschool