Anahi Griego
Glendale,AZ
Summary
Seasoned Customer Associate with 6 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Call Center Patient Care Coordinator
Panoramic Health
02.2023 - 11.2023
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Provided support and guidance to patients and families to navigate healthcare systems
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses
- Answered incoming calls, scheduled appointments and filed medical records
- Facilitated communication between patients and various departments and staff
- Organized patient records and database to facilitate information storage and retrieval
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Recommended service improvements to minimize recurring patient issues and complaints
Medical Assistant
VillageMD
10.2022 - 02.2023
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained client medical history, medication information, symptoms, and allergies
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Verified patient insurance coverage and collected required co-payments
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
- Processed patient specimens according to priority and documented results
- Phlebotomy
Front Desk Receptionist
Valley Pain Consultants
06.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Customer Service Associate Team Leader
Castles N' Coasters
08.2017 - 03.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Maintained up-to-date knowledge of product and service changes.
Medical Assistant
Valley Wound Care Specialist
01.2020 - 12.2020
- Collected histories, vitals and current complaints via patient interviews
- Report significant information and changes in patient condition to nurse supervisor
- Scheduled and accompanied clients to medical appointments
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, including medication information, symptoms and allergies
- Attended required training, education and meetings
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Call Center Customer Service Representative
Terminix Pest Control
01.2018 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Customer Service Specialist
H&r Block
11.2017 - 04.2018
- Maintained and managed customer files and databases.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
Education
Bachelor of Health Science - Health Science
Grand Canyon Univeristy
Phoenix, AZSkills
- Customer Service
- Quality Assurance
- Exceptional Communicator
- MS Office Proficiency
- Inbound and Outbound Calling
- Refund Processing
- Problem Resolution
- High-Volume Call Environments
- Telephone Etiquette
- Online Chat
- POS System Operations
Certification
Certified Medical Assistant CCMA with National Health Association
CPR Certification
Languages
Spanish
Native or Bilingual
Timeline
Call Center Patient Care Coordinator
Panoramic Health
02.2023 - 11.2023
Medical Assistant
VillageMD
10.2022 - 02.2023
Front Desk Receptionist
Valley Pain Consultants
06.2021 - 09.2022
Medical Assistant
Valley Wound Care Specialist
01.2020 - 12.2020
Call Center Customer Service Representative
Terminix Pest Control
01.2018 - 06.2018
Customer Service Specialist
H&r Block
11.2017 - 04.2018
Customer Service Associate Team Leader
Castles N' Coasters
08.2017 - 03.2021
Bachelor of Health Science - Health Science
Grand Canyon Univeristy