Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anahi Herrera

Summary

Dynamic professional with a proven track record at American Parking, excelling in cash handling and customer service. Recognized for enhancing customer satisfaction and streamlining communication processes. Skilled in employee training and budgeting, consistently driving sales growth and operational efficiency through innovative strategies and a collaborative approach.

Experienced with customer relationship management, lead generation, and sales coordination. Utilizes communication and organizational skills to effectively manage client interactions and follow-ups. Knowledge of CRM tools and techniques to enhance customer satisfaction and retention.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier Assistant Manager

American Parking
04.2023 - 05.2025
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

BDC Agent

Boomer Kia
03.2020 - 04.2023
  • Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
  • Developed sales pipeline and business opportunities through networking, cold calling, and referrals.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.

Education

High School Diploma -

Central Okla
Oklahoma City, OK
05-2017

Skills

  • Sales promotion
  • Employee training
  • Workplace safety
  • Budgeting and finance
  • Cash handling expertise
  • Documentation and reporting
  • Bank deposit preparation
  • Point of sale systems
  • Customer service

Certification

  • CNP - Certified Notary Public

Languages

Spanish
Professional Working
English
Full Professional

Timeline

Cashier Assistant Manager

American Parking
04.2023 - 05.2025

BDC Agent

Boomer Kia
03.2020 - 04.2023

High School Diploma -

Central Okla

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