Summary
Overview
Work History
Education
Skills
Timeline
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Anahi Herrera

Ocoee

Summary

Motivated and compassionate bilingual professional with over 3 years in customer-facing roles and a strong passion for healthcare. Skilled at multitasking, communicating clearly, and supporting patients in fast-paced environments. Currently pursuing a degree in Health Sciences with the goal to enter a Diagnostic Medical Sonography program. Seeking an opportunity at Orlando Health to contribute to a mission-driven team that prioritizes patient care, innovation, and growth.

Overview

4
4
years of professional experience

Work History

Team Member

Twistee Treat of Ocoee
Ocoee
02.2021 - Current
  • Delivered fast, friendly service to a high volume of customers in a fast-paced setting.
  • Handled phone inquiries, explained product options, and managed customer requests
  • Maintained a clean and organized front-of-house area, ensuring health and safety standards were met.
  • Trained new team members, providing guidance on procedures, safety, and customer interaction.
  • Managed transactions accurately using POS systems, and handled cash and credit payments.

Team Member

Gardner's Fresh Produce Market
Winter Garden
02.2023 - 07.2024
  • Provided personalized customer service, and responded to inquiries with professionalism.
  • Operated registers, handled cash, and processed EBT, and credit card transactions efficiently.
  • Maintained up-to-date knowledge of products, and ensured proper labeling and rotation of inventory.
  • Collaborated with team members to maintain smooth store operations and improve daily productivity.
  • Supported market operations by helping with setup, organization, and inventory coordination.

Education

Associate of Arts - General Studies - Health Science

Valencia College
Orlando, FL
12-2025

High School Diploma -

Ocoee High School
Ocoee, FL
05-2023

Skills

🗣 Bilingual Communication
Fluent in English and Spanish; able to explain information clearly to a wide range of individuals with empathy and professionalism


🎯 Customer & Patient-Focused
Proven track record of providing friendly, efficient service in fast-paced environments, with strong attention to individual needs and experiences


📞 Professional Phone Etiquette
Experienced in answering calls, taking accurate messages, and routing inquiries courteously and efficiently


📝 Detail-Oriented
Highly attentive to accuracy when handling data, schedules, and documentation, with strong organizational skills


💻 Tech Proficiency
Confident using Microsoft Word, Excel, Outlook, and other basic software tools; quick to learn new systems and platforms


✅ HIPAA Awareness
Understands the importance of patient confidentiality and professionalism when handling sensitive information


📚 Eager to Learn in Healthcare
Currently completing coursework in Health Sciences and actively building foundational knowledge to transition into the medical field

Timeline

Team Member

Gardner's Fresh Produce Market
02.2023 - 07.2024

Team Member

Twistee Treat of Ocoee
02.2021 - Current

Associate of Arts - General Studies - Health Science

Valencia College

High School Diploma -

Ocoee High School

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