Anahi Lara Rangel
McAllen,TX
Summary
Dedicated administrative professional with 5+ years of successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Ophthalmic Office Assistant
Thurmond Eye & Associates
02.2021 - 07.2024
- Prepared and edited documents to produce precise, accurate and professional communication.
- Triaged phone calls from patients to outside contacts and handled in order of importance.
- Compiled and analyzed data to produce reports.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Monitored and tracked budgets and expenses.
- Obtained and recorded patient medical history and past ocular history.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Customer Relationship Manager
Crocs Inc
02.2017 - 03.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Made customers aware of current and new programs and services.
- Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
Student Office Assistant
South Texas College
05.2016 - 12.2016
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Responsible for taking faculty messages from students and distributing those messages to the proper faculty members
- Completed clerical tasks such as filing, copying, and distributing mail.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Bachelor of Science - Biological Science
The University of Texas Rio Grande Valley
Edinburg, TX12.2022
Associate of Science - Biology
South Texas College
Mcallen, TX05.2018
Skills
- Call triaging
- Interpersonal communication skills
- Appointment management
- Team player
- Office Administration
- Proofreading
- Expense Reporting
- Clerical Support
- Calendar Management
- Supply Management
- Travel Coordination
- Event preparation
- Spreadsheet Management
- Inventory Management
- Relationship Building
- Verbal Communication
- Labor Relations
- Staff Management
- Mail distribution
- Bookkeeping
- Data Entry
Accomplishments
- Achieved consecutive Employee of the Month Award at Crocs Inc and Thurmond Eye & Associates through effectively helping with clients' satisfactions.
Certification
- Administrative professional foundation.
- Microsoft team essential training.
Timeline
Ophthalmic Office Assistant
Thurmond Eye & Associates
02.2021 - 07.2024
Customer Relationship Manager
Crocs Inc
02.2017 - 03.2020
Student Office Assistant
South Texas College
05.2016 - 12.2016
Bachelor of Science - Biological Science
The University of Texas Rio Grande Valley
Associate of Science - Biology
South Texas College
- Administrative professional foundation.
- Microsoft team essential training.
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