Anahi Lopez
Moreno Valley,CA
Summary
At Harkins Theaters, I excelled as a Senior Operational Manager, enhancing team performance and customer satisfaction through effective problem-solving and operations management. Spearheaded a mentoring program that significantly reduced cash discrepancies and inventory shrinkage, showcasing my strong organizational skills and ability to motivate staff.
Overview
7
7
years of professional experience
Work History
Senior Operational Manager
Harkins Theaters
12.2017 - Current
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members, team leaders, and assistant managers to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, and inventory shrinkage.
Education
No Degree - Business Administration And Management
Moreno Valley College
Moreno Valley, CAHigh School Diploma -
Canyon Springs High School
Moreno Valley06-2018
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Organizational Skills
- Staff training/development
- Employee Motivation
- Operations Management
- Scheduling
- Staff hiring
Timeline
Senior Operational Manager
Harkins Theaters
12.2017 - Current
No Degree - Business Administration And Management
Moreno Valley College
High School Diploma -
Canyon Springs High School
Similar Profiles
Kelden DalyKelden Daly
Usher at Harkins TheatersUsher at Harkins Theaters
Jayden PooleJayden Poole
Harkins Team Member at Harkins TheatersHarkins Team Member at Harkins Theaters
Jesse ElmoreJesse Elmore
Team Member at Harkins TheatersTeam Member at Harkins Theaters