ANAHI LOPEZ
Killeen
Summary
Improved store performance through effective labor forecasting and strategic planning. Led customer service initiatives that increased satisfaction scores consistently over time. Demonstrated expertise in team leadership, process optimization, and cost reduction techniques.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Family Dollar
03.2025 - 06.2025
- Processed customer payments, ensuring accurate change and receipt issuance.
- Executed opening and closing procedures by counting cash drawers and preparing deposits.
- Maintained orderly checkout area through supply restocking and record keeping.
- Arranged and replenished merchandise displays to enhance store appearance.
- Organized trash removal and sanitation procedures to maintain cleanliness in aisles and register areas.
- Responded to customer inquiries, providing information on store policies and procedures.
- Verified personal identifications during alcohol and tobacco sales for compliance.
- Operated cash register with efficiency, processing various payment methods accurately.
Shift Leader
Golden Chick
05.2024 - 12.2024
- Managed shift transitions to ensure smooth operations.
- Devised and implemented team-based solutions, reducing production delays.
- Achieved consecutive months with no unscheduled absences through incentive programs.
- Trained new hires on customer service protocols, establishing clear expectations.
- Supervised daily cash handling procedures to maintain accuracy and security.
- Conducted feedback sessions with team members, enhancing communication and morale.
- Resolved staffing issues promptly to maintain productivity levels.
- Maintained strong customer relationships, achieving high feedback scores and recognition.
Skills
- Labor cost strategies
- Ongoing process monitoring
- Mentorship and team growth
- Accountability in performance tracking
- Problem resolution for customers
- Task and time management
- Training and development of employees
- Facilitation of workplace communication
- Enhancement of customer satisfaction
- Leadership and supervision of teams
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Family Dollar
03.2025 - 06.2025
Shift Leader
Golden Chick
05.2024 - 12.2024