Anahi Martinez
Tracy,CA
Summary
Personable Office Administrator with 7 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
Work History
Office Administrator
Tracy Honda
08.2020 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Catering Manager
Panera Bread
03.2020 - 07.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with general manager to plan menus according to client needs and budgets.
Sales Associate
Panera Bread
01.2017 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Team Lead
Charolette Russe
09.2017 - 12.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Education
High School Diploma -
George & Evelyn Stein High School
Tracy, CAHigh School Diploma -
Merrill F. West High School
Tracy, CA01.2016
Skills
- Report Preparation
- Customer Engagement
- Business Administration
- Meeting Coordination
- Scheduling
- Mail Handling
- File Organization
- Time Management
- Leadership and Supervision
- Front Office Management
- Customer Service
- Reception Functions
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Tracy Honda
08.2020 - Current
Catering Manager
Panera Bread
03.2020 - 07.2020
Team Lead
Charolette Russe
09.2017 - 12.2017
Sales Associate
Panera Bread
01.2017 - 03.2020
High School Diploma -
George & Evelyn Stein High School
High School Diploma -
Merrill F. West High School