Anahi Medina
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Hostess
Davidson Hospitality Group
02.2020 - Current
- Cordially greeted patrons upon their arrival, fostering a warm and welcoming atmosphere throughout their dining experience, resulting in increased customer satisfaction scores.
- Managed reservations and to-go orders by phone, skillfully addressing customer inquiries, and accurately estimating wait times, contributing to smoother restaurant operations.
- Proficiently addressed customer inquiries regarding operating hours, seating arrangements, and menu details, ensuring a better-informed and satisfied customer base.
- Assisted servers, food runners, and bussers in maintaining an impeccably organized dining area, enhancing overall guest experience and turning tables more efficiently.
- Played a pivotal role in training new hosts/hostesses, ensuring they adhered to superior customer service standards and restaurant policies, consistently delivering exceptional service.
- Collaborated with front-of-house staff to efficiently rearrange tables and accommodate special seating requests, demonstrating a commitment to excellent customer service and flexibility.
Camp Counselor in Training
Sunny Isles Beach Parks And Recreation Center
07.2019 - 08.2019
- Fostered positive behavior by encouraging patience and cooperation among students and peers, contributing to a harmonious camp environment.
- Engaged children in a diverse range of activities, including arts and crafts, singing, sports, games, and field trips, while prioritizing their safety, resulting in an enjoyable and secure camp experience.
- Diligently monitored children for signs of physical and emotional distress, promptly intervening when necessary to administer care, ensuring the well-being of every camper.
- Supported children's emotional and social development by fostering understanding and empathy toward others, helping them develop positive self-concepts and interpersonal skills.
Education
Associate of Arts - Hospitality Administration/Travel And Tourism
Miami Dade Honors College
300 NE 2nd Ave Suite 1264, Miami, FL 3313204.2023
High School Diploma -
Alonzo And Tracy Mourning High School
2601 NE 151st St, North Miami Beach, FL 3316006.2021
Skills
- Microsoft Office Software (Word, Excel, PowerPoint): Proficient with formal education and relevant coursework
- Customer Service: Maintained a substantial customer satisfaction rate through prompt issue resolution and personalized service
- Conflict Resolution: Effectively mediated and resolved disputes among team members, leading to improved collaboration and a significant increase in project efficiency
- Certifications: Bloomberg Market Concepts, Hootsuite Platform & Social Media Marketing, Google (Ads Display, Search, Video)
Timeline
Hostess
Davidson Hospitality Group
02.2020 - Current
Camp Counselor in Training
Sunny Isles Beach Parks And Recreation Center
07.2019 - 08.2019
Associate of Arts - Hospitality Administration/Travel And Tourism
Miami Dade Honors College
High School Diploma -
Alonzo And Tracy Mourning High School
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