Anahi Medrano
Houston,TX
Summary
Driven and dynamic Cashier Team Lead with proven expertise in customer service and team leadership, honed at Wingstop. Excelled in enhancing team performance and customer satisfaction through effective training and mentoring. Demonstrated cash handling prowess and a positive attitude, ensuring operational excellence and financial accuracy. Motivated Cashier Team Lead with 3 years of experience training and encouraging new hires in busy retail locations. Proficient in break scheduling and task delegation. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Solid experience in cash handling, bookkeeping and computations.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Wingstop
03.2022 - 08.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Barista
Liberty Coffee House
05.2020 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Bachelor of Arts - Painting
University of Houston
Houston, TX05.2028
High School Diploma -
Victoria East High School
Victoria, TX05.2024
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Positive Attitude
- Team Management
- Flexible Schedule
- Punctual and Reliable
- Cash handling expertise
- Cash Register Operation
Timeline
Cashier Team Lead
Wingstop
03.2022 - 08.2024
Barista
Liberty Coffee House
05.2020 - 10.2022
Bachelor of Arts - Painting
University of Houston
High School Diploma -
Victoria East High School