Anahi Mena
Dallas,TX
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction, and promote long-term loyalty. Pragmatic Assistant is well-known for being a hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with a history of excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
5
5
years of professional experience
Work History
Sped Teacher Assistant
DISD School District
08.2023 - Current
- Increased student engagement by incorporating hands-on activities and real-world examples in lesson plans.
- Collaborated with other teachers and support staff to provide a comprehensive educational experience for all students.
- Improved student reading comprehension and fluency through targeted interventions and small group instruction.
- Implemented behavior management strategies to maintain a positive learning environment, resulting in decreased classroom disruptions.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Server
IHOP
10.2020 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders, calculated charges, issued table checks and collected payments from customers.
- Addressed complaints to kitchen staff and served replacement items.
Family Babysitter
Veronica Mena
08.2018 - Current
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Read books to promote language development.
- Assisted children with completing homework and special assignments to improve academic performance.
- Updated parents on children's progress and routines to support stable and structured environment.
- Planned recreational activities to enhance physical development and explore stimulating exercises.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Monitored children's safety and well-being to prevent accidents and falls.
- Enforced rules to teach good manners and maintain safe environment.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Balanced schedules to promote optimal rest, play and educational periods.
- Helped complete homework, school projects and chores.
- Communicated with parents about daily activities and any concerning behaviors.
- Responsibly watched children while parents were out.
- Organized various activities, games, crafts and outings to keep children entertained.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
Shopper
Amazon
05.2019 - 09.2020
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Completed pickup and shopping orders for customers within local area.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Maximized hourly rate by organizing shopping trips and planning efficient routes.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Picked guest orders following specific requests.
- Suggested comparable products to replace out-of-stock items.
- Alerted supervisor of out-of-stock merchandise.
- Scanned items when pulling from shelves to update system stock information.
- Assisted teammates with daily tasks during peak periods.
- Greeted customers and answered product or service questions.
- Secured and stored items until customer pickup.
- Asked store associates for help locating missing products.
- Listened to customer needs to identify and recommend best products and services.
Education
Associate of Science - Science Education
Eastfield College
Mesquite, TXHigh School Diploma -
Woodrow Wilson High School
Dallas, TX06.2021
Skills
- Table Bussing
- Food Safety Understanding
- Menu Memorization
- Table Setting Arrangements
- Dining Customer Service
- Ability to Lift 30 Pounds
- Staff Training
- Team Player
- Food and Beverage Service
- Warm and Friendly
- Upbeat and Outgoing Attitude
- Flexible Schedule
- Customer Service
- Verbal and Written Communication
- Relationship Building
- Planning and Organization
- Team Member Motivation
- Food Safety and Sanitation
- People Skills
- Problem-Solving
- Good Decision Making
- Child Safety
- Age-Appropriate Recreational Activities
- Creative Thinking
- Educational Activities
- Keeping Children Safe
- Follows Directions
- IEP Planning
- Progress Monitoring
Timeline
Sped Teacher Assistant
DISD School District
08.2023 - Current
Server
IHOP
10.2020 - Current
Shopper
Amazon
05.2019 - 09.2020
Family Babysitter
Veronica Mena
08.2018 - Current
Associate of Science - Science Education
Eastfield College
High School Diploma -
Woodrow Wilson High School