Anahi Millan
Ontario ,CA
Summary
Dedicated professional in customer service and bilingual English/Spanish communication skills. Expert in team collaboration and multitasking, significantly enhancing patient satisfaction and operational efficiency. Achieved a notable increase in accurate medical record keeping, demonstrating both hard and soft skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Host
El Pescador Mexican Grill
02.2021 - 07.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Veterinary Receptionist
Cypress Animal Hospital
04.2020 - 01.2021
- Managed multi-line phone system and pleasantly greeted patients.
- Answered incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
Server / Host
Mariscos El Rafa
08.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CNA
Montclair Royal Assisted Living
01.2017 - 07.2018
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Helped patients complete range of motion exercises to prevent loss of function during care.
CNA
Waterman Nursing Center
11.2015 - 06.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Education
High School Diploma -
Ontario High School
Ontario, CACertified Nursing Assistant -
Key Medical Resources
9774 Crescent Center Dr Rancho Cucamonga Ca 2015
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Interactive communication skills
- Bilingual English / Spanish
Timeline
Host
El Pescador Mexican Grill
02.2021 - 07.2022
Veterinary Receptionist
Cypress Animal Hospital
04.2020 - 01.2021
Server / Host
Mariscos El Rafa
08.2018 - 03.2020
CNA
Montclair Royal Assisted Living
01.2017 - 07.2018
CNA
Waterman Nursing Center
11.2015 - 06.2016
High School Diploma -
Ontario High School
Certified Nursing Assistant -
Key Medical Resources
Similar Profiles
Gabriel O’DorleGabriel O’Dorle
Manager at El Tequila Mexican Grill & BarManager at El Tequila Mexican Grill & Bar
Carla CanelaCarla Canela
Waitress at El Tequila Mexican Grill & BarWaitress at El Tequila Mexican Grill & Bar
Tatiana VarelaTatiana Varela
WAITRESS at El Paso Mexican GrillWAITRESS at El Paso Mexican Grill