Anahi Ortega-Sanchez
Anchorage,AK
Summary
Adaptable professional with a strong track record in mastering new technologies and market trends. Expertise in quality assurance, issue resolution, and project management. Proven ability to lead teams effectively while fostering collaboration and skill development.
Overview
1
1
year of professional experience
Work History
Team Lead
Best Buy
Anchorage, Alaska
07.2024 - Current
- Managed daily cash handling and financial operations for store efficiency.
- Monitored team progress and enforced deadlines.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Trained and onboarded new hires, facilitating smooth team integration.
- Organized team shifts using Excel spreadsheets to optimize scheduling.
- Contributed to store safety by compiling detailed theft reports.
- Resolved customer and staff issues through effective communication.
- Deescalated tense situations with professionalism and empathy.
- Fostered a collaborative team environment to support shared goals.
Education
Medical Billing And Coding -
Alaska Career College
Anchorage, AK09-2024
High School Diploma -
Service High School
Anchorage, AK05-2024
Skills
- Customer service and support
- Effective communication
- Conflict resolution and deescalation
- Training and onboarding
- Excel proficiency
- Scheduling assistance
- Report writing skills
- Team leadership
- Problem solving
- Quick learner
References
- Stepfanie Valoy
Assistant Manager at Old Navy
907-782-8459
Ex-Supervisor Best Buy
- Camilla Brooks
General Manager Best Buy
907-280-9173
Current Manager
Timeline
Team Lead
Best Buy
07.2024 - Current
Medical Billing And Coding -
Alaska Career College
High School Diploma -
Service High School