ANAHI ORTIZ

• Actively pursue new prospects and pre-identify new prospects
• Generate leads and referrals through prospecting, cold calling, and networking
• Identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services
• Use all sales force automation, funnel management, and prospecting tools
• Lead sales funnel and generate reporting on sales activities and forecasting
• Attains productivity and sales goals based on targeted metrics
• Meets/exceeds all departmental goals and business objectives
• Demonstrates personal leadership in consistently maintaining high standards for ethical and professional conduct
• Disburses adjustments and credits as appropriate within established limits and criteria
• Account Management and Maintenance Activities: Establishes and cultivates customer relationships to drive sales and increase customer base
• Complete Customer account maintenance resulting from account reviews
• Provides account analysis to determine up-sell

• Boosted revenue by cross-selling add-on service plans with new and existing customers
• Locked in clients by providing expert advice and detailed overviews of service benefits
• Connected with established and potential customers regularly to offer services, answer questions, and finalize contract details
• Increased revenue with proactive follow-up on previous purchases and maintaining contact with frequent customers
• Recommended merchandise to suit customer budget and preferences
• Created memorable customer experiences by offering personalized sales support
• Met sales quotas, exceeding targets month over month by taking advantage of upselling opportunities
• Maintained customer satisfaction, quickly resolving issues and offering expert assistance
• Promoted products effectively by staying on top of offerings and prices.

•Meet and exceed sales objectives
•Ensure that customers are provided with an extraordinary experience with our products and services
•Supported front-line sales representatives as expert resources at all stages of the sales process
•Developed creative ways to assist management achieve sales goals, collaborating on
initiatives and coordinating resources for smooth execution
•Improved employee performance, offering feedback and coaching to target identified issues
•Managed inventory levels by tracking current stock and demand, optimizing levels with balanced
approach
•Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements
for deficient areas

• Facilitated sales and service procedures, scheduling appointments, and coordinating staff to handle each need
• Met coverage demands through well-balanced staff and management schedules
• Kept on top of customer service demands by tracking requests, problems, and implemented solutions
• Smooth communication between personnel, documenting and relaying messages
• Switched between telephone lines, intercom systems, and other forms of communication to manage call requirements
• Delivered exceptional customer service by offering requested information and independently resolving issues.