Anahi Rivera
El Monte,CA
Summary
Hard working post grad prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Driven by cause to work diligently to accomplish measurable impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Administrator
Mi Sueño Speech Therapy
06.2024 - Current
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain electronic and paper filing systems for easy retrieval of information.
- Coordinate communications, financial processing, registration, recordkeeping, and other administrative functions.
- Track office supplies and restocked low items to keep team members on-task and productive.
- Provide general administrative support to staff members.
- Ensure that all paperwork was completed accurately before submission deadlines.
- Identify needs of customers promptly and efficiently.
- Process client reports and request authorization from multiple medical groups.
- Request modifications for authorizations via medical group portals.
- Verify the eligibility for new and current PPO clients prior to scheduling
- Greet clients upon arrival and provided them with necessary paperwork.
- Assist in scheduling, rescheduling and cancelling appointments for clients.
- Maintain accurate records of patient appointments in computer system named Clinic Source.
- Provide clear instructions to clients regarding their upcoming appointments.
- Perform follow up calls to confirm scheduled appointments.
- Manage emails related to appointment scheduling requests.
- Train multiple new hires in office duties, requesting authorizations, scheduling, etc.
- Provide feedback on employee performance based on observe results during training sessions.
- Adapt teaching methods according to the needs of individual learners or groups.
- Maintain to up-to-date records of trainee progress and provide regular updates to management team.
- Travel to multiple locations through the week, including Covina, Arcadia, South Pasadena and Burbank, to perform office duties.
Appointment Scheduler
United Medical Imaging Healthcare
06.2023 - Current
- Provided assistance with additional tasks as needed or requested by management.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained accurate records of patient appointments in computer system.
- Worked collaboratively with other team members to meet departmental goals.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Conducted outbound calls to remind patients of upcoming appointments.
- Coordinated with other departments within the practice to ensure timely patient care.
- Provided clear instructions to patients regarding their upcoming visits.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
- Inputted patient data into the electronic health record system.
- Resolved customer complaints in a professional manner.
- Verified insurance information prior to appointment booking.
- Managed a high volume of emails related to appointment scheduling requests.
- Performed follow up calls to confirm scheduled appointments.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Scheduled and confirmed appointments.
- Reviewed authorization requests for accuracy and completeness.
- Participated in meetings with staff members from other departments such as billing and coding teams to provide clarification on policies related to authorizations.
- Tracked authorization statuses using electronic databases or manual filing systems.
- Processed referrals, authorizations, pre-authorizations and prior approvals as required by insurance companies.
- Advised providers on submission of correct information for timely processing of authorization requests.
- Reviewed and processed prior authorization requests from healthcare providers to determine eligibility for services.
- Coordinated with external vendors such as labs or imaging centers to obtain required documents needed for an authorization request.
Voluntary Worker
Roze Room Hospice Of San Gabriel Valley
11.2022 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Record and file patient data and medical records.
- Prepare and attach all necessary patient documentation, including referrals, POLST, authorization forms and consent forms, for incoming patients.
- Fax patient documents, make copies, and provide administrative support to employees.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Social Media Manager and Content Creator
California Hiking Adventures
10.2022 - 01.2023
- Designed and implemented social media strategies to align with business goals.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Increased customer engagement through social media.
- Stayed up-to-date with current social media trends to help increase following count.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Suggested and implemented new features to develop brand awareness.
- Developed and managed content for Instagram platform.
- Oversaw social media presence and aligned posts to include trending ideas.
- Created content, including reels, stories, and posts, for Instagram platform.
- Developed and pitched ideas to the media director.
- Collaborated with illustrators and photographers to enhance content.
IHSS Provider
In Home Supportive Services
06.2022 - 07.2022
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physician.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Retail Salesperson
Play-to-Learn
11.2019 - 02.2020
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Managed promotional in-store signage and displays and re-stocked merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Issued receipts and processed refunds, credits, or exchanges.
Education
Bachelor Of Arts - Sociology
California State University - Fullerton
Fullerton, CA05.2023
Skills
- Research
- Team collaboration
- Administrative support
- Recordkeeping
- Administrative tasks
- Client relations strength
- Data Entry
- Customer Service
- Computer Skills
- Call Center Operations
Certification
- CPR Certification (July 2024-July 2026)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Administrator
Mi Sueño Speech Therapy
06.2024 - Current
Appointment Scheduler
United Medical Imaging Healthcare
06.2023 - Current
Voluntary Worker
Roze Room Hospice Of San Gabriel Valley
11.2022 - Current
Social Media Manager and Content Creator
California Hiking Adventures
10.2022 - 01.2023
IHSS Provider
In Home Supportive Services
06.2022 - 07.2022
Retail Salesperson
Play-to-Learn
11.2019 - 02.2020
Bachelor Of Arts - Sociology
California State University - Fullerton
- CPR Certification (July 2024-July 2026)
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