Anahi RODRIGUEZ
Pasadena,TX
Summary
Customer service representative in hospitality service. Proficient in handling all types of customer issues and promoting positive experiences. Exceptional ability to communicate effectively, address concerns, and resolve issues to ensure satisfaction. Reliable in surpassing expectations and proven prioritization abilities.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Harris Health System
05.2022 - Current
- Obtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through EPIC.
- Responsible for completing an efficient and organized registration, admission, and insurance verification of all inpatients and outpatients.
- Informs patients and assures that they are aware of their rights as determined by HIPAA regulations and Harris Health System policy.
- Validates patient identification via biometric palm scanning and photo identification during all encounters.
- Reviews patient information at the point of service to validate the current funding source for timely billing and optimal reimbursement.
Seasonal Associate
James Avery Artisan Jewelry
Houston, TX
11.2023 - Current
- Greet and assist guests in their selection and purchase of merchandise.
- Demonstrate effective guest service skills, and resolve guest issues effectively.
- Enter guest data and other sales data for guests into the POS (sales, returns, special orders, engraving, repairs) completely and accurately, and obtain proper signatures on guest sales.
- Consistently demonstrates strong written and verbal communication skills, a strong attention to detail, and a high degree of organizational skills.
- Repair, polish, or solder jewelry.
Covid-19 Screener
Resource Staffing
06.2021 - 05.2022
- Administer the COVID-19 screening questionnaire to each employee, patient, and visitor.
- Reduced risk of spreading contamination or infection by checking employees', patients', and visitors' temperatures using a non-contact infrared thermometer.
- Ensure all employees, patients, and visitors entering the hospital are being screened properly.
Front End Coordinator
Marshalls
- Ensures an excellent customer service experience by engaging and interacting with all customers while maintaining a clean and organized store.
- Trained and coached associates on personalizing the customer experience while promoting loyalty programs.
- Increased sales with merchandise presentations.
- Coordinator, leader, or coach responsible for running the store when the manager on duty is not available.
- Assigns registers, responds to POS coverage needs, and coordinates breaks for all associates.
- Addresses customer concerns and issues promptly, ensuring a positive customer experience.
- Ensures associates execute tasks and activities according to the store plan.
Education
High School Diploma -
Cesar E. Chavez
05-2018
Skills
- Insurance knowledge
- Patient care
- Patient assistance
- Time management
- Strategic Planning
- Analytical and critical thinking
- Leadership and coordinating tasks
- Microsoft Office, Excel, Word
- Health insurance knowledge
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Seasonal Associate
James Avery Artisan Jewelry
11.2023 - Current
Patient Access Representative
Harris Health System
05.2022 - Current
Covid-19 Screener
Resource Staffing
06.2021 - 05.2022
Front End Coordinator
Marshalls
High School Diploma -
Cesar E. Chavez
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