Anahi Rosales
Mission
Summary
Friendly and detail-oriented customer service professional with over 5 years of experience helping people understand important information in healthcare, wireless, and service settings. Skilled at explaining things clearly, keeping information confidential, and working with multiple systems at once. Strong at staying calm under pressure, solving problems, and supporting customers with patience and empathy. Ready to use my communication skills, accuracy, and desire to help students succeed in the Financial Planner role at MyComputerCareer.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Maximus
12.2023 - Current
- Guide clients through complex government healthcare programs, explaining eligibility, requirements, and documentation in clear, easy-to-understand terms.
- Manage confidential personal and financial information with accuracy and compliance.
- Handle high-volume inbound calls while navigating multiple systems simultaneously.
- Provide exceptional service rooted in empathy, patience, and professionalism — aligning with MyCC’s values of Love, Customer First, Excellence, and Ethics.
- Assist individuals in making informed decisions by breaking down complicated information into simple steps
Nursing Unit Clerk
Mission Regional Hospital
02.2023 - 12.2023
- Managed confidential patient information, ensuring complete accuracy and strict compliance with HIPAA regulations.
- Processed patient charts, admissions, discharges, and medical documentation with attention to detail and efficiency.
- Communicated with nurses, physicians, patients, and families to coordinate care and provide clear information.
- Navigated multiple hospital systems simultaneously to update records, enter data, and retrieve information.
- Assisted patients and visitors by answering questions and providing guidance with professionalism and empathy.
- Supported nursing staff with clerical and administrative tasks in a fast-paced, high-pressure environment.
Sales Associate
Metro by T-Mobile
09.2020 - 09.2021
- Assessed customer needs and provided personalized product recommendations.
- Explained plan options, payment structures, and device financing clearly to help customers choose the best fit.
- Performed account setup and troubleshooting across multiple digital platforms.
- Achieved monthly goals while maintaining strong satisfaction ratings through outstanding service.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
Education
In Progress -
South Texas College
McAllen, TXHigh School Diploma -
Mission High School
Mission, TX06-2018
Skills
- High-Volume Call Management
- Confidentiality & Compliance
- Exceptional Customer Service
- Multitasking & System Navigation
- Analytical & Detail-Oriented
- Strong Written & Verbal Communication
- Technology Proficient / Quick Learner
- Problem Solving & Needs Assessment
- Positive & Supportive Attitude
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Representative
Maximus
12.2023 - Current
Nursing Unit Clerk
Mission Regional Hospital
02.2023 - 12.2023
Sales Associate
Metro by T-Mobile
09.2020 - 09.2021
In Progress -
South Texas College
High School Diploma -
Mission High School
Technical Skills
- Microsoft Word – formatting documents, creating forms, professional communication
- Microsoft Excel – basic formulas, sorting/filtering data, tables, data entry
- Microsoft Outlook – email management, scheduling, professional communication
- CRM & Call Center Systems – fast learner, comfortable navigating multiple screens
- Data Entry – accurate and fast, strong attention to detail
- Digital Document Management – uploading, organizing, and reviewing documents