Summary
Overview
Work History
Education
Skills
Languages
Reference
Reference
Timeline
Generic

Anahi Santoyo

Gainesville,GA

Summary

Hard-working and dedicated individual who is quick to implement new software, company policies, and administrative practices. Seeking an opportunity to grow and share my experience in proficiency in creating schedules, making appointments, billing, and providing excellent, optimal service. Eager to join a new team of professionals and assist them in thriving with my characteristic passion, and commitment to excellence.

Overview

5
5
years of professional experience

Work History

TAXI DISPATCHER

Taxi El Primo
Gainesville, GA
07.2020 - 12.2020
  • Directed dispatching, routing, and tracking of 21 fleet vehicles.
  • Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards, and created two monthly meetings with all drivers.
  • Sent out drivers to assist hourly callers based on locations, needs, and worker availability.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations.
  • Partnered with the owner of the company to ascertain hiring needs, and subsequently provide candidate recommendations.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Answered and managed incoming and outgoing calls while providing pricing information and giving directions for clients' destinations.
  • Increasing customer service success rates by quickly resolving issues.

FRONT DESK CONSTRUCTION RECEPTIONIST

S.S Laras Drywall
Gainesville, GA
12.2020 - 08.2022
  • Received and responded to patient requests via emails, telephone calls, and in-person interactions. I managed scheduling appointments for the staff crew based on the client's availability, which indeed included and always provided special COVID-19 guidelines arrangements that ensured the health of both parties to best fit the appointments.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization and received payments that needed to be submitted.
  • Prepared weekly employee work schedules for team members, and planned well-organized meetings. Organized staff appreciation events, like cookouts and holiday parties, which I handled all of the company’s expenses.
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt, and arranging for pickup or transmittal.
  • Prepared and maintained departmental and construction contracts, invoices, and submitted them for payment.
  • Maintained checklists of required documentation and open issues affecting closings.
  • Utilized email, social media, and managed the creation of attention-grabbing, engaging, and viral ad promotions for the company directed by me.

FRONT DESK MEDICAL RECEPTIONIST

Longstreet Clinic Internal Medicine/Urgent care
Gainesville, GA
08.2022 - Current
  • Greet and check-in/check-out patients while maintaining a professional demeanor. Showing them always respect and dignity. Making sure patients have a great outcome while visiting.
  • Used EPIC to schedule appointments for new, established and follow-up patients. I also collected personal information, medical insurance and any form of payment to patients accounts and answered any patient concerns via emails, telephone calls and in-personal interactions to the best of my knowledge as well adhered to strict HIPAA guidelines to protect patients' privacy.
  • Served also as a medical interpreter who aided patients with limited English proficiency and helped clinical staff encounters by delivering accurate, skilled interpretations to facilitate effective communications that included such a legal documentation, Office visits and hospital policies to facilitate understanding between healthcare provider and patients.

Education

High School Diploma -

Gainsville High School
Gainesville, GA
07-2020

Some College (No Degree) - College Diploma

Georgia Institute of Cosmetology
Gainesville, GA

Skills

  • Leadership and staff support
  • Scheduling
  • Epic, Microsoft Word, and Excel
  • Multitasking, organized, time management
  • Verbal and written communication
  • Telephone skills
  • Problem Solving / Positive and Constructive Feedback
  • Strategic planning and analytical thinking

Languages

English
Full Professional
Spanish
Full Professional

Reference

Juana Hernandez- Fair Street Elementary

 Phone Number: (678) 997-6787

Reference

Lizette Salaz- Longstreet clinic Receptionist

Phone Number:  (678) 769-1177

Timeline

FRONT DESK MEDICAL RECEPTIONIST

Longstreet Clinic Internal Medicine/Urgent care
08.2022 - Current

FRONT DESK CONSTRUCTION RECEPTIONIST

S.S Laras Drywall
12.2020 - 08.2022

TAXI DISPATCHER

Taxi El Primo
07.2020 - 12.2020

High School Diploma -

Gainsville High School

Some College (No Degree) - College Diploma

Georgia Institute of Cosmetology

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Anahi Santoyo