ANAHI MARTINEZ
San Antonio
Summary
Results-driven with experience in handling high-volume inbound and outbound calls, resolving member inquiries, and providing exceptional member support. Demonstrates strong communication skills, problem-solving, and solid work ethic, ensuring tasks are completed promptly and with minimal errors by following the correct procedures. Determined to provide exceptional service to our members on each interaction to show our core values service, loyalty, honesty, and integrity
Overview
3
3
years of professional experience
Work History
Bank Contact Center Representative CC/Deposit
USAA
06.2024 - Current
- Provided excellent service to members in fast-paced call center environment.
- Answered incoming calls from members and provided assistance with product inquiries, billing questions, and other related concerns.
- Provided support for our new hire classes through multiple y-cording sessions, walking support and chat support.
- Adhere to all applicable laws, regulations, policies, and procedures relating to financial services.
- Assisted members with filing fraud or non fraud claim in the disputes COE department
- Recognized potential fraudulent activities by monitoring suspicious behavior from member during interactions.
- Provided exceptional customer service to members by efficiently addressing inquiries and resolving complaints.
- Navigating through Conversant and DCC
- Handling requests related to checking, savings, CD's, and debit cards servicing
Brand Ambassador Cashier
American Eagle Outfitters
10.2022 - 05.2024
- Delivered exceptional customer service to provide positive experience throughout sales process.
- Built rapport with new and existing customers to gain customer loyalty.
- Kept areas neat while working and return items to correct locations.
- Executed multitasking strategies effectively throughout shifts to maximize productivity.
- Facilitated smooth check-out processes for customers, ensuring satisfaction.
Customer Service Assistant
H-E-B
06.2023 - 08.2023
- Monitored stock levels in store checkout areas and restocked as needed.
- Organized checkout area to ensure a safe and efficient work environment.
- Assisted customers with loading their purchases into their vehicles.
- Greeted customers entering the store with a friendly attitude.
- Offered assistance to elderly or disabled customers who needed help carrying bags out of the store.
- Provided excellent customer service by answering questions about products and services.
Education
Real Estate Management
San Antonio College
San Antonio, TXHigh School Diploma - undefined
Southwest Legacy High School
San Antonio, TX06.2023
Skills
- Call Handling
- Proficient in identifying fraud/non fraud
- Product Knowledge
- Communication Skills
- Customer Service
- Multitasking
- Problem-solving skills
Timeline
Bank Contact Center Representative CC/Deposit
USAA
06.2024 - Current
Customer Service Assistant
H-E-B
06.2023 - 08.2023
Brand Ambassador Cashier
American Eagle Outfitters
10.2022 - 05.2024
High School Diploma - undefined
Southwest Legacy High School
Real Estate Management
San Antonio College