Anahi Torres
Los Angeles,CA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Also, a compassionate home healthcare professional offering demonstrated success in aligning daily activities with care plans and expediently reporting any client status changes. Promotes formation of habits for sustainable health improvement. In-depth knowledge of behavior redirection strategies.
Overview
4
4
years of professional experience
Work History
Sales Associate
lovelymagicalpinkshop
Pico Rivera, CA
01.2020 - 01.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Processed credit card transactions quickly and securely.
- Demonstrated product features and benefits for customers' needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
Care Giver
Family Members
Los Angeles
05.2021 - 04.2023
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Helped clients get in and out of beds and wheelchairs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Sales Associate
craftsbyyanyra
Pico Rivera, CA
03.2020 - 04.2022
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained records related to sales for store management.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Prepared merchandise for purchase or rental.
- Recommended, selected and located merchandise based on customer desires.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Collected payments and provided accurate change.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Worked with fellow sales team members to achieve group targets.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Adhered to company initiatives and achieved established goals.
Education
Rio Hondo College
Whittier, CA06-2026
High School Diploma -
Ruben Salazar High School
Pico Rivera 06-2022
Skills
- Order Processing
- Contract Preparation
- Payment Processing
- Product Sales
- Customer Needs Assessment
- Sales Development
- Upselling
- Flexible Schedule
- Money Handling
- Exceeds sales goals
- Excellent communication skills
- Fitting room maintenance
- Self-Checkout Assistance
- Client Service
- Strategic Planning
- Time Management
- Professional Demeanor
- Teamwork and Collaboration
- Sales expertise
- Reliable and punctual
- Verbal/written communication
- Conflict Resolution
- Cash Handling Accuracy
- Energetic self-starter
- Service-oriented
- Merchandise Display
- Reading comprehension skills
- Relationship Building
- Retail merchandising expertise
- Written and oral communication skills
- Exceptional customer service
- Sales Strategies
- Retail Store Operations
- Outgoing Personality
- Listening Skills
- Display Setup
- Problem-solving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- i like to sing
- go out dancing
- meet new people
Timeline
Care Giver
Family Members
05.2021 - 04.2023
Sales Associate
craftsbyyanyra
03.2020 - 04.2022
Sales Associate
lovelymagicalpinkshop
01.2020 - 01.2024
Rio Hondo College
High School Diploma -
Ruben Salazar High School