Anahi Vazquez
Denver,CO
Summary
Reliable Manager demonstrating high level of ownership and initiative. Experience stepping into roles and quickly making positive changes to drive company success.
Hardworking and motivated Manager with 3 years of experience and record of success in restaurant industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity
and optimize procedures. Decisive leader with good planning and organizational skills. Hardworking employee with bilingual, customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Manager
Chick-fil-A
Aurora, CO
08.2020 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Interviewed prospective employees and provided input to executives on hiring decisions.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Responded to customer inquiries in both English and Spanish languages, providing accurate information about products
Volunteer
Santa Claus Workshop
Denver, CO
12.2019 - 12.2022
- Offered support and assistance to my team and our guests
- Helped with prep, set up, and breakdown of community and public events
- Collaborated with others by contributing time, effort and talent to advance needs or further goals
- Greeted guests and offered assistance in finding specific departments or personnel
- Resolved complaints or issues using strong customer service and engagement skills
- Provided translation assistance for customers with limited English proficiency.
Education
Associate of Arts - Business Administration
Community College of Denver
Denver, CO08-2024
High School Diploma -
Dsst: Green Valley Ranch High School
Denver, CO05-2022
Skills
- Policy Implementation
- Business Development
- BIlingual
- Recruitment and Hiring
- Team Leadership
- Team Building
- Managing Operations and Efficiency
- Problem Solution
- Customer Service
- Customer Relationship Management
- Teamwork and Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
Chick-fil-A
08.2020 - Current
Volunteer
Santa Claus Workshop
12.2019 - 12.2022
Associate of Arts - Business Administration
Community College of Denver
High School Diploma -
Dsst: Green Valley Ranch High School