Anahi Velez
Los Angeles,CA
Summary
Driven by a compassionate attitude and bilingual proficiency, I enhanced customer service at Glendale Hospital and boosted community engagement at Public Matters. My background includes project planning and in-house patient care, showcasing a blend of hard and soft skills. Successfully mentored interns and improved operational efficiencies, demonstrating a results-oriented approach to professional growth and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Shadowing Student
Glendale Hospital
02.2023 - 03.2023
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
- Reported patient requests, concerns, and other observations to staff.
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
Intern
Public Matters
06.2022 - 08.2022
- Supported interns in their daily tasks, reducing workload burden and allowing for increased focus on higher-community-focused assignments.
- I worked with organizations to conduct research and evaluation that informs public policy and land use decisions to reduce racial and ethnic disparities in health and wealth.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Produced reports about community activities to keep owners, directors, and property managers informed.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Intern
Metro
06.2021 - 08.2022
- Planned, designed, and scheduled phases for our group bus design project
- Investigated accidents and hazardous incidents to determine causes and used recommendations to adjust our Project template
- Mentored junior staff members, providing guidance on project management and techniques for their desired career growth opportunities.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Family Babysitter
Rojas Family
08.2021 - 06.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up the room.
- Prepared healthy, age-appropriate snacks and meals.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Science - Pre-Med
University of California, Los Angeles
Los Angeles, CA07.2027
Skills
- Observation proficiency
- Documentation skills
- Recordkeeping abilities
- Bilingual
- Project Planning
- Budget Control
- In-House Patient Care
- Compassionate Attitude
Timeline
Shadowing Student
Glendale Hospital
02.2023 - 03.2023
Intern
Public Matters
06.2022 - 08.2022
Family Babysitter
Rojas Family
08.2021 - 06.2022
Intern
Metro
06.2021 - 08.2022
Bachelor of Science - Pre-Med
University of California, Los Angeles