Anahi Zamora
Lubbock,TX
Summary
Highly motivated individual with vast experience in patient care, clinical services and administrative tasks. Demonstrated ability to work efficiently in a fast-paced environment while providing compassionate patient care. Possesses excellent communication and interpersonal skills, and the ability to manage multiple tasks and prioritize effectively. Skilled in operating a variety of medical equipment and software programs to provide high quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Screener
CSL Plasma
Lubbock, TX
05.2023 - Current
- Maintained a high level of professionalism while interacting with patients, medical staff and visitors.
- Managed multiple tasks simultaneously while prioritizing workload efficiently.
- Sampling and testing blood samples.
- Verifying donor vital signs.
- Proficient in document managing systems.
Bilingual Customer Service Representative
Alorica
El Paso, Texas
05.2022 - 11.2022
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Documented, researched and resolved customer credit card inquiries.
Restaurant Server
Quik Wok Express
El Paso, TX
01.2021 - 12.2021
- Entered orders into computer system to coordinate with kitchen staff.
- Followed safety, sanitization and food handling guidelines.
- Demonstrated hospitality and customer service while greeting tables and explaining menu items.
- Exhibited proficiency in greeting guests, taking reservations, seating patrons, answering inquiries and providing information about the restaurant's offerings.
Education
Bachelor of Science - Biology, Health Professions, & Psychology
Texas Tech University
Lubbock, TX12-2023
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX06-2021
High School Diploma -
Ysleta High School
El Paso, TX06-2021
Skills
- Empathy
- Communication
- Detail-oriented
- Medical terminology
- Data entry
- Patient care
- Stress management
- Clinical proficiency
- Safety, quality, and infection control standards
Certification
- Certified Nurse Aide
Languages
Spanish
Native/ Bilingual
Timeline
Medical Screener
CSL Plasma
05.2023 - Current
Bilingual Customer Service Representative
Alorica
05.2022 - 11.2022
Restaurant Server
Quik Wok Express
01.2021 - 12.2021
Bachelor of Science - Biology, Health Professions, & Psychology
Texas Tech University
Associate of Arts - Multidisciplinary Studies
El Paso Community College
High School Diploma -
Ysleta High School