Anahid Kalaydjian
Glendale,CA
Summary
Experienced Finance Professional with a successful career in the Financial Industry focused on ensuring business activities stay safe, compliant and well-positioned for future opportunity and sustainable growth.
Overview
8
8
years of professional experience
Work History
Client Service Specialist
East West Bank Head Office
Pasadena, CA
02.2024 - Current
- Working with Private Equity clients in conjunction with RMs, TMS Consultants, and branch staff to put in place optimal operating account structures
- For Deposit accounts related to credit facilities, work with RMs and Loan Operations to arrange the accounts so as to facilitate loan transactions.
- Initiating Deposit sales independently, and in conjunction with RMs and Private Equity, through direct prospecting and organized marketing initiatives.
- Working with client and BSA/DCI/KYC colleagues to obtain all appropriate documentation to clear private equity firm to open accounts at EWB.
- Provide first-point-of-contact support for Deposit related and other non-credit matters for PE clients. Act as an expert advisor for the clients. Resolve client requests and/or issues independently
- Presentation of Private Equity Metrics
- Maintain databases and results tracking as needed to support Private Equity’s business to both internal and external constituencies.
- Work with the Head of Private Equity to determine the optimal format for presenting complex data/trends for internal meetings or speaking engagements.
- Work with RMs and EWB Marketing to produce appropriate presentations for various audiences of prospects, clients, and service providers.
Senior New Account Specialist II, Contract
City National Bank, (Ranstad USA)
Los Angeles, CA
08.2021 - 12.2022
- Set up and implemented new account data on the computer system and collected and maintained proper documentation to support newly established account relationships
- Performed timely investigations on 200+ multimillion dollar accounts and supported decision making by utilizing internal and external bank systems to investigate, research and prepare
- Worked closely with all of the lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization
- Reviewed documents for quality, accuracy, and completeness prior to filing
- Assisted in following up on any missing documentation
- Opens and maintains new deposit accounts for assigned groups
- Ensures that all account information is booked properly and that all data input and proper documentation is obtained and processed with operational integrity in an accurate and timely manner
Operations & Customer Support Specialist
State Bank Of India, California
Los Angeles, CA
02.2020 - 02.2021
- Research customer inquiries and ensure satisfactory resolution. Resolve technical and tactical issues related to account opening process, teller and customer service transactions
- Handle legal processes including account levies, garnishments, and subpoenas. Process Large Items, Exception Items; Deposit Corrections, Deposit Returns, Check Adjustments and Change of Address Requests
- Process EFT disputes, provides debit card support to branches and performs card maintenance. Review dormant accounts and generates reports. Monitor and Process Online Account Creation (OAC) requests. Perform Beneficial Owner Certification Verification
- Provide Treasury Management Services and Debit Card support and assist with business and consumer online banking setup
- Review/approve remote deposit capture and mobile banking deposits. Process and perform reconciliation of banking wires and remittances. Resolve discrepancies
- Complete assigned general ledger (GL) reconciliations for the Finance Department within assigned timeframes
Universal Banker NMLS
US Bank
Los Angeles, CA
04.2019 - 12.2019
- Providing financial advice and counseling to customers who are purchasing homes, starting new businesses, or planning for retirement
- Advising clients about all aspects of banking, including investment opportunities and insurance products
- Opening new accounts for new customers and closing accounts for departing customers
- Coordinating transactions with other departments within the bank such as mortgages, loans, accounts receivable, and investments
- Processing loan applications and maintaining records of loans issued by the bank
- Providing financial services such as mortgages, home equity loans, auto loans, checking accounts, savings accounts, certificates of deposit (CDs), money market accounts, mutual funds, stocks, bonds, and other securities products
- Handling customer complaints or inquiries regarding bank policies and services
- Managing the daily operations of a branch office or banking center, including hiring and training staff members
- Performing audits to ensure that banking procedures are being followed correctly and efficiently
Bank Teller
JPMorgan Chase
Lake Balboa, CA
09.2016 - 11.2018
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks
- Providing special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier's checks and foreign currency, cashing savings bonds, and processing payments for bills
- Recommending special products and referring interested customers to specialized bank employees
- Balanced daily cash deposits and vault inventory with zero error rate
- Verifying customers, admitting them to their safety deposit boxes and opening and closing vaults
Education
High School Diploma -
Glendale High School
Glendale, CA06.2009
Bachelor of Science - Business Management
University of Phoenix
Pasadena, CASkills
- Proficient in MS Office, MS Word, Excel, Outlook, Powerpoint, and Quickbooks
- Have 5 years of professional experience in BSA, AML, Compliance, Audit or Risk Management capacity within the financial services industry
- Comprehensive knowledge of regulations relating to Financial Crime Compliance and Risk Management
- Previous experience in conducting specific, relevant kinds of investigations and fraud such as those involving Online Account Creations (OAC)
- Highly effective verbal communication skills and the ability to interact with all levels of management
- Possess strong analytical thinking, critical reasoning, attention to detail skills
- Customer service/Call Center experience
- Strong research skills and cash handling
Timeline
Client Service Specialist
East West Bank Head Office
02.2024 - Current
Senior New Account Specialist II, Contract
City National Bank, (Ranstad USA)
08.2021 - 12.2022
Operations & Customer Support Specialist
State Bank Of India, California
02.2020 - 02.2021
Universal Banker NMLS
US Bank
04.2019 - 12.2019
Bank Teller
JPMorgan Chase
09.2016 - 11.2018
High School Diploma -
Glendale High School
Bachelor of Science - Business Management
University of Phoenix
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