Anahie Aguilera
Borger,TX
Summary
Self-motivated leader with extensive experience in training and mentoring staff. Skilled in problem-solving, critical thinking, and maintaining calm under pressure to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch/ 911Telecomunicator
City of Borger
Borger, TX
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- CPR certified AED
- AAIR certified
- FEMA certified
- IAED certified EPD,EFD, EMD
- Proficient in CAD, Carbyne Gov, Radio Scanners, Entering Epo
Sserver
The Plaza
Borger, TX
10.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area operations, maintaining cleanliness and organization during peak hours.
- Coordinated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new servers on menu offerings, service techniques, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Assistant Manager
Stuphens BBQ
Borger, TX
08.2019 - 11.2025
- Led daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff to improve performance and teamwork.
- Implemented inventory management procedures to reduce waste and optimize resources.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Streamlined communication between front-of-house and kitchen staff for improved workflow.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Payroll
Office/Concessions Manager
City of Borger
Borger
06.2020 - 01.2025
- Managed daily operations of concessions, ensuring compliance with health and safety regulations.
- Developed inventory management practices to optimize stock levels and reduce waste.
- Trained and supervised staff on customer service standards and operational procedures.
- Implemented cash handling processes to enhance accuracy and efficiency in transactions.
- Booking event centers
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
Education
High School Diploma -
Borger High School
Borger05-2023
No Degree - Phebotomy
Frank Phillips College
BorgerSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Critical thinking
- Calm under pressure
- Decision-making
Certification
- Licensed CPR AED
- FEMA Training
- Certified AAIR
- IAED certified EPD, EMD, EFD
Languages
Spanish
Full Professional
Timeline
Dispatch/ 911Telecomunicator
City of Borger
04.2025 - Current
Sserver
The Plaza
10.2024 - Current
Office/Concessions Manager
City of Borger
06.2020 - 01.2025
Assistant Manager
Stuphens BBQ
08.2019 - 11.2025
High School Diploma -
Borger High School
No Degree - Phebotomy
Frank Phillips College