Anahijae Cooke
Brooklyn,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
4
4
years of professional experience
Work History
Delivery Driver
FedEx
11.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
Production Technician
Mack Trucks
02.2024 - 11.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Promptly documented and reported all defective equipment and hazardous conditions.
Receptionist
Lehigh Valley Hospital and Health Network
01.2022 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Rural Mail Carrier
United States Post Office
04.2021 - 06.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Organized mail ahead of delivery runs for correct routing.
Education
High School Diploma -
William Allen High School
Allentown, PA06-2018
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Verbal and written communication
- Appointment scheduling
- File management
- Mail handling
- Tech-Savvy
Timeline
Delivery Driver
FedEx
11.2024 - Current
Production Technician
Mack Trucks
02.2024 - 11.2024
Receptionist
Lehigh Valley Hospital and Health Network
01.2022 - 02.2024
Rural Mail Carrier
United States Post Office
04.2021 - 06.2023
High School Diploma -
William Allen High School
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