Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anahis (Karen) Aburto

Anaheim,CA

Summary

Dedicated airport services professional with experience supporting passengers through concierge guidance, wheelchair assistance, and cabin cleaning. Recognized for clear communication, bilingual support, and steady attention to airport safety, while handling luggage coordination and customer concerns with professionalism.

Overview

7
7
years of professional experience

Work History

Airport Services Concierge

JSX
Santa Ana, California
04.2025 - Current
  • Greeted JSX customers with personalized concierge service and calm airport guidance.
  • Coordinated luggage handling and verified travel documents for departing guests.
  • Handled complaints from customers in an efficient manner while working toward satisfactory resolutions.

Cabin Cleaner

US Aviation
Santa Ana, CA
10.2024 - 03.2025
  • Cleaned cabins and other areas to meet company standards for cleanliness by using cleaning solutions and tools such as vacuum cleaners and mops.
  • Conducted thorough inspections of cabin furnishings to pinpoint required repairs and uphold passenger safety.
  • Engaged in routine safety briefings to ensure compliance with updated protocols.

Wheelchair Agent

Airport Terminal Management
Los Angeles, CA
02.2024 - 09.2024
  • Monitored airport information systems to coordinate gate assistance for incoming travelers, collected and relocated wheelchairs to designated areas, and provided warm and courteous greetings to passengers.
  • Ensure timely and safe transport of passengers from arriving flights to the Federal Inspection Service (FIS) area
  • Assisted passengers by verifying and handling their luggage

Merchandise Associate

Walt Disney Parks and Resorts
Anaheim, CA
10.2019 - 12.2023
  • Processed and recorded 100+ daily financial transactions in addition to managing inventory in high volume areas
  • Provided productive and reliable assistance in resolving guest concerns while maintaining quality guest services.
  • Assisted customers in locating desired items and provided advice on product features.

Education

Medical Assisting

Concorde Career College
Garden Grove, CA
03-2012

Skills

  • Passenger assistance
  • Airport safety compliance
  • Written and Verbal Communication
  • Decision Making
  • Conflict Resolution
  • Adaptability
  • Teamwork
  • Self-Motivation
  • Bilingual

Languages

Spanish

Timeline

Airport Services Concierge

JSX
04.2025 - Current

Cabin Cleaner

US Aviation
10.2024 - 03.2025

Wheelchair Agent

Airport Terminal Management
02.2024 - 09.2024

Merchandise Associate

Walt Disney Parks and Resorts
10.2019 - 12.2023

Medical Assisting

Concorde Career College
Anahis (Karen) Aburto