Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anahit Gasparyan

Summary

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization. Enthusiastic and ambitious customer service specialist with widespread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction. Medical office manager and Administrative Assistant reporting directly to the head physician responsible for providing day-to-day operations support. Major responsibilities include patient/client service, administrative duties, insurance and benefits administration, and personnel management. Advanced technical skills and in-depth knowledge of health management information systems (HMIS) used to maintain high-levels of quality care and ensure patient satisfaction.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Samas Hospice
10.2024 - Current
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Administrator Assistant

Caremark Healthcare
05.2024 - 08.2024
  • Maintain logs of activities and completed work
  • Inventory and order materials, supplies, and services
  • Maintain scheduling and event calendars
  • File and maintain records
  • Schedule and confirm appointments for clients, customers, or supervisors
  • Attend meetings to record minutes
  • Schedule appointments and maintain and update appointment calendars
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries
  • Review files, records, and other documents to obtain information to respond to requests
  • Locate and attach appropriate files to incoming correspondence requiring replies

Client Marketing

911 Housing Solutions
11.2023 - 03.2024
  • Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand
  • Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors
  • Conduct economic or commercial surveys to identify potential markets for products or services
  • Select products or accessories to be displayed at trade or special production shows
  • Initiate market research studies or analyze their findings

Restaurant Manager

Cafe Rich
08.2019 - 08.2023
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Schedule staff hours and assign duties
  • Establish standards for personnel performance and customer service
  • Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventory
  • Greet guests, escort them to their seats, and present them with menus and wine lists
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Take dining reservations

Personal Assistant & Account Receivable

SERVPRO of Central Glendale
09.2017 - 05.2018
  • Inform company employees or other interested parties of environmental issues
  • Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution

Occupational Therapy Assistant

Crown City Adult Day Care Center
03.2016 - 08.2017
  • Examine patients to assess mobility, strength, communication, or cognition
  • Develop comprehensive plans for immediate and long-term rehabilitation including therapeutic exercise; speech and occupational therapy; counseling; cognitive retraining; patient, family or caregiver education; or community reintegration
  • Prescribe physical therapy to relax the muscles and improve strength
  • Assess characteristics of patients' pain such as intensity, location, and duration using standardized clinical measures

Education

Bachelor's Degree - Registered Nurse

Grand Canyon University
Phoenix, Arizona
12.2024

Associate Degree - Ultrasound Technician

American Medical Sciences Center
Glendale, CA
01.2017

Diploma - undefined

Pasadena High School
Pasadena, CA
06.2013

Skills

  • Customer Service
  • Executive & Administrative Support
  • Decision Making
  • Telephone & Front Desk Reception
  • Problem Solving
  • Motivation
  • Organizational Skills
  • Time Management
  • Communication
  • Planning

Languages

English
Armenian

Timeline

Administrative Assistant

Samas Hospice
10.2024 - Current

Administrator Assistant

Caremark Healthcare
05.2024 - 08.2024

Client Marketing

911 Housing Solutions
11.2023 - 03.2024

Restaurant Manager

Cafe Rich
08.2019 - 08.2023

Personal Assistant & Account Receivable

SERVPRO of Central Glendale
09.2017 - 05.2018

Occupational Therapy Assistant

Crown City Adult Day Care Center
03.2016 - 08.2017

Associate Degree - Ultrasound Technician

American Medical Sciences Center

Diploma - undefined

Pasadena High School

Bachelor's Degree - Registered Nurse

Grand Canyon University
Anahit Gasparyan