Anahit Mkrtchyan
Burbank,CA
Summary
To establish a long-term relationship where my skills and knowledge will create a mutually successful situation for the employer as well as myself.
Overview
39
39
years of professional experience
Work History
Office Services Secretary
City Of Glendale, Public Works
01.2013 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with business team to coordinate sales and marketing plans.
- Designed and carried out market research to detect and attract new customers.
- Created and updated records and files to maintain document compliance.
- Responded to inquiries from callers seeking information and scheduling regarding bulky item
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained electronic filing systems and categorized documents.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Office Services Secretary
City Of Glendale, Managment Services
01.2000 - 01.2013
- Handled calls promptly and with courteous professionalism regarding citizen complains to City Council and City Manager
- Completed call documentation while speaking with customers in English, Russian, and Armenian
- Greeted and assisted walk in Customers
- Managed office operations while scheduling appointments for department managers.
- Analyze and process contracts, travel requests, petty cash, Professional Services Agreements, Job Performance Evaluations, Requisitions and Agenda Items
- Process invoices for Special Events
- Schedule outside and interdepartmental meetings/maintain calendar for Community Relations Coordinator
- Compose and type letters, memos, reports and other written material using various computer software
- Establish and maintain various filing system
- Receive cash and checks relating to donations and City-related fees
- Deposit and maintain accounting
- Maintained payroll information by calculating, collecting, and entering data
- Process invoices as needed
- Back-up to Executive Secretary and Executive Secretary to Mayor and Council Members.
Office Assistant I
City Of Glendale, Parks & Recreations
01.1999 - 01.2000
- Answered phones
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained payroll information by calculating, collecting, and entering data.
Office Assistant I
City Of Glendale, Civic Center
01.1999 - 01.2000
- Managed invoicing and payment processing operations.
- Answered phones
- Heavy Customer services
- Parks sides reservations for private parties
- Deposit large amounts of currency to City Treasure Department.
- Completed clerical tasks such as filing, copying, and distributing mail.
Legal Secretary
City Of Glendale, City Attorney Office
01.1998 - 01.2000
- Translating documents from English to Armenian and opposite.
- Organized files for court proceedings.
- Scheduled all appointments, appearances and briefings.
- Obtained signatures from attorneys for legal documents.
- Answered and directed calls using multi-line
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Legal Secretary
Law Offices of Kenneth E. Calkins
01.1997 - 01.1998
- Typed memos, letters, and reports
- Scheduled meetings for staff
- Answered phones
- Mailed
- Processed and maintained confidential documents and files.
Office Manager
Law Office of James R. Valenoti & Baliozian Assoc
01.1994 - 01.1996
- Typed memos, INS applications, letters, and reports
- Maintained payroll for the office
- Heavy customer services
- Assist with maintaining office budget.
Teacher of Russian Language in Secondary School
School Of Charenci
01.1985 - 01.1992
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Collaborated with other faculty to plan and coordinate activities and events.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
Education
Associate of Arts - Computer
Glendale Community College
Glendale, CA2000
Master Degree - Teaching Education of Russian Language And Literature
University of Brusova
Yerevan, Armenia1987
Skills
- Fluency in English, Russian, and Armenian
- Multitasking and Time Management
- Database Entry
- Administrative Duties
- Organization
- Confidentiality Understanding
Languages
Armenian
Native or Bilingual
Russian
Native or Bilingual
English
Native or Bilingual
Timeline
Office Services Secretary
City Of Glendale, Public Works
01.2013 - Current
Office Services Secretary
City Of Glendale, Managment Services
01.2000 - 01.2013
Office Assistant I
City Of Glendale, Parks & Recreations
01.1999 - 01.2000
Office Assistant I
City Of Glendale, Civic Center
01.1999 - 01.2000
Legal Secretary
City Of Glendale, City Attorney Office
01.1998 - 01.2000
Legal Secretary
Law Offices of Kenneth E. Calkins
01.1997 - 01.1998
Office Manager
Law Office of James R. Valenoti & Baliozian Assoc
01.1994 - 01.1996
Teacher of Russian Language in Secondary School
School Of Charenci
01.1985 - 01.1992
Associate of Arts - Computer
Glendale Community College
Master Degree - Teaching Education of Russian Language And Literature
University of Brusova