Anahit Movsisyan

• Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
• Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
• Collaborated with team members on large projects, contributing to successful completion of orders on time and within budget constraints.
• Prepared incoming flower stocks for inclusion in arrangements, bouquets and weddings.
• Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
• Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
• Extended store hours during peak seasons such as Valentine's Day or Mother’s Day leading to higher business revenue and customer satisfaction.
• Assisted customers with floral product design and selection by imparting knowledge of flowers and plants.
• Developed positive relationships with clients and vendors to boost rapport and trust.
• Researched latest design trends, colors, and vendor products for use in new pieces.
• Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
• Developed positive relationships with clients and vendors to boost rapport and trust.

• Conducted thorough investigations of theft incidents to identify patterns and implement preventive measures.
• Collaborated with store leadership to enhance loss prevention strategies and improve overall security protocols.
• Trained new associates on safety procedures, emergency response, and loss prevention techniques.
• Analyzed inventory discrepancies, developing corrective actions to reduce shrinkage rates effectively.
• Wrote reports outlining activities and results.
• Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
• Wrote reports for internal and external crime, burglary, or theft.
• Contacted local authorities and apprehended shoplifters.
• Checked CCTV for evidence of shoplifting.
• Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
• Kept patrons and employees safe and from criminal activity.
• Enhanced team effectiveness through comprehensive training sessions on loss prevention techniques and protocols.
• Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
• Conducted daily floor walks to identify potential security risks, enhancing overall store safety.
• Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Build relationships with customers to encourage repeat business.

• Prepared merchandise for the sales floor by pricing or tagging.

• Helped customers locate products and checked the store system for merchandise at other sites.

• Engage with customers to build rapport and loyalty.

• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Educated clients on current promotional offerings and products using persuasive selling tactics.

• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Provided exceptional services and pleasant shopping experiences to retail customers.

• Used in-store systems to locate inventory and place special orders for customers.

• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Build relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for the sales floor by pricing or tagging.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Collaborated with team members to achieve monthly sales targets.
• Wrapped, boxed and weighed bakery department products.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
• Conducted research to assist with routine tasks and special projects.
• Maintained clean and organized front desk areas to uphold polished company image.