Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ANAHIT ORDYAN

Glendale,CA

Summary

Professional with significant experience in coordinating travel plans and delivering outstanding client service. Strong ability to collaborate with teams and adapt to changing needs, ensuring seamless travel experiences. Skilled in itinerary planning, booking management, and problem-solving to achieve optimal results. Reliable and results-driven with focus on achieving client satisfaction and operational efficiency.

Knowledgeable with proven history in planning and booking travel itineraries. Successfully coordinated complex travel plans, ensuring customer satisfaction and seamless experiences. Demonstrated expertise in customer service and destination knowledge.

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

12
12
years of professional experience

Work History

TRAVEL AGENT

Royal Travel and Tours
04.2018 - Current


  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Life Insurance Agent

Primerica
01.2018 - 10.2018
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Customer Research in Marketing

IMR International
04.2013 - 05.2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

195 HIGHT SCHOOLD
YEREVAN, ARMENIA
05-2013

Never Got The Degree Because Transfered To USA -

Russian Academy of Arts
MOSCOW, RUSSIA
09-2013

Skills

  • Itinerary planning
  • Travel industry expertise
  • High volume environments
  • Travel research
  • Itineraries
  • Client relations
  • Client relationship building
  • Service promotion
  • Company guidelines and procedures
  • Mentoring and training

Languages

English
Full Professional
Russian
Full Professional
Armenian
Native or Bilingual

Timeline

TRAVEL AGENT

Royal Travel and Tours
04.2018 - Current

Life Insurance Agent

Primerica
01.2018 - 10.2018

Customer Research in Marketing

IMR International
04.2013 - 05.2018

High School Diploma -

195 HIGHT SCHOOLD

Never Got The Degree Because Transfered To USA -

Russian Academy of Arts

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ANAHIT ORDYAN