Anahroy Ruiz Laya
Kissimmee,FL
Summary
Dependable and energetic professional with leadership experience in fast-paced fitness and customer service environments, dedicated to creating a welcoming and motivating atmosphere for members. CPR/AED, First Aid, and EKG certified, with strong skills in safety awareness, member support, and team collaboration. Bilingual in English and Spanish, allowing effective communication with diverse clients and staff. Committed to promoting health, positive experiences, and smooth daily operations while maintaining high standards of professionalism and service.
Overview
4
4
years of professional experience
Work History
Volunteer
AdventHealth
Celebration, Florida
06.2024 - Current
- Provided compassionate support to patients, families, and visitors, enhancing their experience in a fast-paced healthcare setting
- Assisted with administrative and operational tasks, enabling medical staff to dedicate more time to patient care
- Communicated clearly and professionally with diverse populations while maintaining confidentiality
- Ensured cleanliness and organization in waiting areas and public spaces, contributing to a welcoming environment
Brand Ambassador
American Eagle Outfitters, Inc
Lake Buena Vista, Florida
06.2024 - Current
- Provided friendly, personalized customer service to enhance shopping experience and drive brand loyalty
- Assisted customers with product selection, sizing, and styling recommendations
- Maintained store presentation by organizing merchandise, restocking inventory, and ensuring visual standards were met
- Processed transactions accurately using point-of-sale (POS) systems while handling cash and card payments
Kid's Club Assistant Manager
EOS Fitness
Kissimmee, Florida
02.2025 - 02.2026
- Led daily operations by supervising staff, coordinating schedules, and ensuring smooth facility performance
- Delivered exceptional member service by resolving concerns, maintaining a welcoming environment, and promoting retention
- Supported sales goals by assisting with membership tours, program promotions, and conversion of prospects into active members
- Ensured facility standards by overseeing cleanliness, safety compliance, and proper maintenance of equipment
Volunteer
Give Kids The World Village
Kissimmee, Florida
08.2022 - 05.2024
- Supported daily operations of activities, dining services, and special events to create memorable experiences
- Communicated effectively with diverse guests while demonstrating empathy, patience, and professionalism
- Contributed to a welcoming, joyful environment through teamwork, reliability, and positive engagement
- Maintained clean, safe, and organized activity areas for guests
Education
High School Diploma -
Osceola High School
Kissimmee, FL05-2024
Associate of Arts - Health And Fitness
Valencia College
Orlando, FL03-2026
Skills
- Confidentiality & Privacy Awareness (HIPAA)
- CPR (Cardiopulmonary Resuscitation) Certified
- First Aid Certified
- EKG/ECG Certification
- Training and Onboarding of New Team Members
- Fluent in English and Spanish (Bilingual)
Timeline
Kid's Club Assistant Manager
EOS Fitness
02.2025 - 02.2026
Volunteer
AdventHealth
06.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
06.2024 - Current
Volunteer
Give Kids The World Village
08.2022 - 05.2024
High School Diploma -
Osceola High School
Associate of Arts - Health And Fitness
Valencia College