Anahy Flores
Ely,NV
Summary
Dynamic professional with a proven track record in customer service and classroom management, notably at Little People Head Start.Excelled in creating engaging environments and fostering strong relationships, leveraging critical thinking and a growth mindset to enhance community involvement and promote positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Retail Merchandiser
American Greeting Cards
04.2024 - Current
- Organized and maintained displays to achieve clean and appealing product layouts.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Developed relationships with key store personnel to support proper product placement and visibility.
Teacher
Little People Headstart
05.2021 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Participated in parent teacher conference to discuss developments of students and increase support.
Assistant Customer Service Manager
Ridley's Family Market
01.2019 - 05.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Crew Shift Leader
Carl's Jr
01.2017 - 03.2018
- Supervised team members and oversaw effective and efficient completion of job duties.
- Distributed necessary tasks and duties during each shift.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Restaurant Hostess
Pizza Zone
02.2015 - 02.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
Associate of Science - Early Childhood Education
Great Basin College
Ely, NV12.2024
GED -
Step Toe Valley
Ely,Nv02.2020
Skills
- Customer Service
- Event Promotion
- Classroom Management
- Critical Thinking
- Lesson Planning
- Positive Role Model and Mentor
- Growth Mindset
- Parent-Teacher Communication
- Child Development
- Student assessment
- Learning Strategies
- Community involvement
Timeline
Retail Merchandiser
American Greeting Cards
04.2024 - Current
Teacher
Little People Headstart
05.2021 - Current
Assistant Customer Service Manager
Ridley's Family Market
01.2019 - 05.2021
Crew Shift Leader
Carl's Jr
01.2017 - 03.2018
Restaurant Hostess
Pizza Zone
02.2015 - 02.2018
Associate of Science - Early Childhood Education
Great Basin College
GED -
Step Toe Valley
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