Anahy Mendoza

While at Sephora I enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products. I would also answer customer questions about products and services, help locate merchandise, and promote key items. I prioritized actively promoting store events and promotions to encourage customer participation and drive sales growth.

While working at Starbucks I have prepared and served coffee, espresso drinks, blended coffee and teas. I have absolutely maintained a calm demeanor and a clean environment during high-volume periods and special events. I have also managed the morning rush of customers daily with efficient, level headed customer service. In order to do so I enthusiastically engage with customers during busy periods to keep the mood light and fun. I find it important to listen to customer desires and needs to recommend optimal products.

Retrieved materials from product inventory to perform various fabrication duties. Inserted and positioned materials using hand and power tools. Inspected and tested completed products to verify function to customer specifications. Improved knowledge and productivity through continuous education.

Greeted each customer and offered assistance in finding requested items, as well as operating the cash register, collecting payments and providing accurate change. Processed merchandise returns and exchange for customers. Applied strong problem-solving and interpersonal skills to solve conflicts. Trained new staff to develop with excellent product knowledge.