Summary
Overview
Work History
Education
Skills
Timeline
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Anahy Morales

Anahy Morales

Bakersfield,CA

Summary


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Call Center Representative

Stockdale Podiatry Group
03.2025 - 06.2025
  • Multitask desk duties while assisting patients over the phone.
  • Check insurance eligibility, and complete a new patient form to schedule them an appointment at the location convenient to their area.
  • File away next day patient,established or post op patients to corresponding accordion.
  • Receive medical record request from patients, law offices, Dept of SS, or other inquires to complete medical records with the dates requested, finalize with Doctors signature and fax/mail records.
  • Log payments received and communicate with billing to complete and process payment.
  • Investigated and resolved customer inquiries and complaints quickly.

Warehouse Administrator

IKEA Distribution Center
10.2014 - 01.2025
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Education

High School Diploma -

West High School
Bakersfield, CA
05-2013

Skills

  • Call logging
  • Complaint resolution
  • Customer account updates
  • Customer support
  • Gathering information
  • Typing 38 wpm
  • Appointment scheduling
  • Multitasking

Timeline

Call Center Representative

Stockdale Podiatry Group
03.2025 - 06.2025

Warehouse Administrator

IKEA Distribution Center
10.2014 - 01.2025

High School Diploma -

West High School

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