Anahy Ramirez-Avila
Denison
Summary
Motivational Team Lead Manager with a track record in driving team performance and productivity. Strengths include strong leadership, strategic planning, and communication skills. Notable success in streamlining processes, fostering positive culture, and implementing innovative solutions to meet business needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader Manager
Panera Bread
Sherman
08.2023 - Current
- Led team in daily operations to ensure smooth service delivery.
- Trained new staff on customer service and food safety standards.
- Managed inventory and ordered supplies to maintain stock levels.
- Coordinated shifts and assigned tasks to enhance operational effectiveness.
- Oversaw food preparation processes to meet quality standards.
- Resolved customer complaints and ensured satisfaction during visits.
- Guided, coached, and provided feedback to team members, fostering professional growth.
- Created and maintained a positive work environment for employees.
- Developed strategies to motivate employees in achieving goals.
- Promoted a culture of collaboration within the team.
- Developed strategies that improved team productivity and streamlined operations.
- Analyzed data trends to identify opportunities for improvement.
- Motivated team members to consistently achieve or exceed performance expectations.
- Implemented operational procedures to improve efficiency in the café.
- Ensured compliance with company policies and regulations.
- Identified areas where teams could improve their skillset.
- Recruited, trained, and supervised new staff members.
- Monitored customer service standards across the organization.
- Fostered positive employee relationships through communication, training, and development coaching.
- Implemented new processes and procedures to enhance operational efficiency.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Coached team for success by using corrective action processes.
- Ensured compliance with company policies and industry regulations, mitigating risk and maintaining integrity.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Implemented customer feedback mechanisms, leading to an improvement in client satisfaction scores.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
- Provided regular reports to senior management on team performance, challenges, and strategic recommendations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Analyzed business performance data and forecasted business results for upper management.
Food Service Worker
Dough Boy Donuts
Denison
06.2022 - 11.2023
- Prepared and served a variety of donuts for customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Monitored food safety standards to maintain quality and hygiene practices.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed a variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Assisted in the preparation of food items according to recipes and instructions.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
Team Member
Papa John's Pizza
Denison
09.2019 - 01.2020
- Prepared pizzas and other menu items according to company recipes and standards.
- Maintained cleanliness of the kitchen and dining areas to ensure a safe environment.
- Assisted customers in selecting menu items and provided excellent service.
- Operated kitchen equipment like ovens, slicers, and mixers safely and efficiently.
- Collaborated with team members to ensure timely food preparation and delivery.
- Monitored inventory levels and helped restock supplies as needed.
- Followed health regulations to maintain food safety standards at all times.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
Education
Denison High School
Denison, TxSkills
- Fluent in Spanish and English
- Team leadership
- Performance management
- Food safety compliance
- Customer service
- Time management
- Employee motivation
- Communication skills
- Problem solving
- Workplace organization
- Customer focus
- Motivational skills
- Hospitality and accommodation
- Decision-making capacity
- Organizing work stations
- Goal setting and achievement
- Data entry
- Effective communication
- Staff training
- Customer relationship management
- Conflict resolution
- Stress management
- Critical thinking
- Cash handling
- Team building
- Staffing coordination
- Customer focused
- Inventory management
- Coaching and mentoring
- Positive and professional
- Reliability and punctuality
- Customer satisfaction
- Multitasking and organization
- Drawer management
Certification
- Food handler certification
- Food Protection Manger certification
Affiliations
- Reading Books
- Sewing
- Cooking/baking
- Listening to diverse music
- Learning new cultures
- Crafts
Timeline
Team Leader Manager
Panera Bread
08.2023 - Current
Food Service Worker
Dough Boy Donuts
06.2022 - 11.2023
Team Member
Papa John's Pizza
09.2019 - 01.2020
Denison High School