Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Josselin Mendoza

Port Arthur

Summary

Dynamic training manager with a proven track record at Wings Stop, enhancing employee engagement and performance through tailored training programs. Skilled in public speaking and team building, I foster a culture of continuous improvement, leading to reduced turnover and increased customer satisfaction. Bilingual in Spanish and English, I effectively communicate across diverse teams.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager Trainer

Wings Stop
08.2024 - 09.2025
  • Optimized learning outcomes, designing engaging training materials that catered to various learning styles.
  • Enhanced employee performance by developing comprehensive training programs tailored to individual needs.
  • Assisted in talent acquisition efforts, interviewing potential candidates and assessing their suitability for management roles within the organization.
  • Boosted customer satisfaction scores through rigorous quality assurance measures during staff training sessions.
  • Fostered a culture of continuous improvement, offering constructive feedback and encouraging open communication among team members.
  • Monitored and evaluated training performance to determine quality and cohesiveness.

Cashier Assistant

Gas Station
02.2024 - 07.2024
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.

Pharmacy Technician

Walgreens
04.2024 - 05.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • i only worked during school hours for 1 hour because i had a pharmacy technician class and they would train us for our ptcb test

Cashier Assistant Manager

Ice Cream Shop
01.2023 - 11.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Mentored new cashiers, leading to higher retention rates and increased team performance.

Manager in Charge

Wings Stop
08.2022 - 03.2023
  • Enhanced employee engagement with regular feedback, recognition programs, and career development support.
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Led cross-functional teams to streamline operations and successfully achieve organizational goals.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.

Education

High School Diploma -

Memorial High School
Port Arthur, TX
05-2024

Skills

  • Team building
  • New hire training
  • Sales training
  • Training delivery
  • Employee mentoring
  • Employee engagement
  • Public speaking
  • Leadership training
  • New employee training
  • FLUENT IN spanish and english

Certification

  • pharmacy technician Training - 2024

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Manager Trainer

Wings Stop
08.2024 - 09.2025

Pharmacy Technician

Walgreens
04.2024 - 05.2024

Cashier Assistant

Gas Station
02.2024 - 07.2024

Cashier Assistant Manager

Ice Cream Shop
01.2023 - 11.2023

Manager in Charge

Wings Stop
08.2022 - 03.2023

High School Diploma -

Memorial High School

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