ANAI ALEJANDRA MELO
Payson
Summary
Dynamic professional with a proven track record at Johnny Rockets, excelling in team leadership and customer relationship management. Bilingual , I thrive in fast-paced environments, enhancing service delivery and operational efficiency. My strong decision-making skills and attention to detail drive exceptional results, ensuring customer satisfaction
Overview
13
13
years of professional experience
Work History
Shift Supervisor
Johnny Rockets
Lehi
01.2014 - Current
- Supervised shift operations to ensure efficient workflow and team performance.
- Obtained food handlers permit to maintain compliance with health regulations.
- Provided fast, friendly service in a high-paced environment.
- Compiled and submitted end-of-night progress reports for operational assessment.
Server
Fat Daddy's Pizzeria
Provo
11.2024 - 04.2025
- Demonstrated proficiency in money management and fast service delivery.
- Delivered exceptional customer service during events and banquets.
- Utilized POS systems to process transactions efficiently.
- Managed event services, ensuring seamless execution and guest satisfaction.
Recruiter
Talent Team
11.2017 - 05.2018
- Streamlined interview processes to identify suitable candidates effectively.
- Secured job placements by recruiting skilled professionals in a timely manner.
- Conducted regular check-ins with clients to address concerns and provide updates.
- Oversaw dismissals, ensuring adherence to organizational guidelines.
- Enhanced customer service experience through proactive support initiatives.
- Executed inbound and outbound phone calls to support client inquiries.
- Maintained email communication for efficient information sharing.
Branch Manager
Security Finance
Spanish Fork
01.2015 - 01.2017
- Managed branch operations, emphasizing money management and collection strategies.
- Handled payment processing and served as loan officer to streamline workflows.
- Created daily plans targeting objectives and measurable goals for improvement.
- Monitored monthly financial performance and year-to-date tracking diligently.
- Enhanced engagement with Hispanic community to foster good customer relations.
- Directed assistant manager to maintain high standards in training and development.
- Delivered staff training on customer service excellence and tax certification processes.
- Employed effective telephone communication skills to build rapport with clients.
Telemarketer
Dialogue Marketing
Provo
01.2013 - 01.2014
- Managed inbound calls to achieve quotas and meet goals.
- Delivered exceptional customer service to enhance client satisfaction.
- Executed telemarketing strategies to drive sales and outreach efforts.
Fine Jewelry Manager
Sears
Provo
01.2012 - 01.2013
- Oversaw all aspects of fine jewelry management, driving sales growth.
- Maintained accurate inventory records to prevent discrepancies and losses.
- Delivered outstanding customer service, enhancing client relationships and retention.
- Applied sound money management techniques to improve profitability.
- Conducted thorough jewelry care procedures for preservation of quality.
- Systematized office paperwork to increase operational efficiency.
Bakery Clerk
Sam's Club
Provo
01.2012 - 01.2013
- Maintained optimal stock levels through effective inventory management practices.
- Timely restocking of merchandise addressed customer demand efficiently.
- Handled invoice processing to uphold accuracy in financial documentation.
- Enhanced shopping experience by delivering exceptional customer service.
Education
Francis Polytechnic High School -
Francis Polytechnic High School
Sun Valley, CA01.2011
Skills
- Bilingual proficiency
- IRS-certified tax preparer
- Computer skills
- Office equipment management
- Effective communication
- Responsibility
- Quick learner
- Team collaboration
- Self-motivation
- Multitasking ability
- Pressure management
- Decision-making skills
- Time management
- Leadership qualities
- Conflict resolution expertise
- Creative problem-solving
- Customer relationship management proficiency
- Flexibility
- Attention to detail
Personal Information
Date of Birth: 02/17/93
Languages
Bilingual
References
- Alejandra Melo, Johnny Rockets Manager, 801-885-4272
- Melissa Smith, Manager Security Finance, 801-615-9987
- Shanna Sheppard, Cashier Lead Sears, 801-995-1617
- Sally Castellano, Security Finance Manager, 801-755-4358
Talents And Skills
- Bilingual
- IRS Certified Tax Preparer
- Computer Skills
- Small Office Equipment
- Great Communication
- Responsible
- Fast Learner
- Great Team Player
- Self Motivator
- Multitasking
- Ability To Work Under Pressure
- Decision Maker
- Time Management
- Leadership
- Conflict Resolution
- Creativity
- Proficient with Customer Relationship Management
- Flexible
- Detail Oriented
Honors And Awards
- Certificate Of Competency Desktop Publish
- Certificate of Top Jewelry Associate
- Certificate of Year to Date Credit Applications
Languages
Spanish
Professional
Timeline
Server
Fat Daddy's Pizzeria
11.2024 - 04.2025
Recruiter
Talent Team
11.2017 - 05.2018
Branch Manager
Security Finance
01.2015 - 01.2017
Shift Supervisor
Johnny Rockets
01.2014 - Current
Telemarketer
Dialogue Marketing
01.2013 - 01.2014
Fine Jewelry Manager
Sears
01.2012 - 01.2013
Bakery Clerk
Sam's Club
01.2012 - 01.2013
Francis Polytechnic High School -
Francis Polytechnic High School