Anai Gomez

Patient Services Representative

Borinquen Health Care Center

Miami, Florida

01.2021 - Current

Provided assistance with completing forms related to public benefits programs.
Provided information to access financial assistance, legal aid or housing.
Created informational materials about available resources in the local community.
Coordinated transportation for clients to medical appointments or other necessary services.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Worked effectively in team environments to make the workplace more productive.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Monitored client progress towards health goals and objectives.
Assisted with patient referrals to appropriate community resources.
Assisted individuals with navigating health care systems, appointments and classes.
Guided patients through the completion of consent and other required medical forms.
Explained various admission forms and policies, acquiring signatures for consent.
Scanned documents into electronic health record system as needed.
Conducted financial counseling for patients, explaining payment options and assistance programs.
Scheduled patient appointments over phone and in person, maximizing productivity.
Adhered to HIPAA regulations when handling confidential patient information.
Performed administrative duties such as filing, faxing, photocopying.
Verified insurance information, collected payments, and scheduled appointments.
Facilitated patient registration, verifying all required documentation is collected and filed properly.