Anai Gomez
Miami,FL
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Borinquen Health Care Center
Miami, Florida
01.2021 - Current
- Provided assistance with completing forms related to public benefits programs.
- Provided information to access financial assistance, legal aid or housing.
- Created informational materials about available resources in the local community.
- Coordinated transportation for clients to medical appointments or other necessary services.
- Helped people enroll in programs, arrange transportation and coordinate paperwork.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored client progress towards health goals and objectives.
- Assisted with patient referrals to appropriate community resources.
- Assisted individuals with navigating health care systems, appointments and classes.
- Guided patients through the completion of consent and other required medical forms.
- Explained various admission forms and policies, acquiring signatures for consent.
- Scanned documents into electronic health record system as needed.
- Conducted financial counseling for patients, explaining payment options and assistance programs.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Adhered to HIPAA regulations when handling confidential patient information.
- Performed administrative duties such as filing, faxing, photocopying.
- Verified insurance information, collected payments, and scheduled appointments.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
Education
High School Diploma -
American High School Academy
Miami, FL06-2014
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Cross-cultural sensitivity
- Patient registration
- Privacy regulations knowledge
- Multitasking and organization
- Problem-solving
- Work quality evaluation
- Information collection
- Team collaboration
- English/Spanish fluency
- Public outreach
- HIPAA guidelines
Timeline
Patient Services Representative
Borinquen Health Care Center
01.2021 - Current
High School Diploma -
American High School Academy
Associate of Arts -
Miami Dade College
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