Ana I Hernandez Suarez
Lehigh Acres,FL
Summary
Proven track record in enhancing guest relations and coordinating events, demonstrated during tenure at National Sport Institute of Santa Clara. Expert in stain removal and maintaining pristine environments, alongside a knack for waste disposal. Excelled in motivating teams and improving operational efficiency, showcasing a blend of hard and soft skills without relying on numerical data.
Overview
12
12
years of professional experience
Work History
Housekeeping Cleaner
Homeowner
05.2024 - Current
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Dusted picture frames and wall hangings with cloth.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Verified cleanliness and organization of storage areas and carts
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
Senior Retail Associate
El Bosque . Santa Clara
02.2023 - 02.2024
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store
- Provided exceptional services and pleasant shopping experiences to retail customers
Events Manager
National Sport Institue of Santa Clara
01.2013 - 01.2023
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Selected and ordered refreshments, decor and event materials.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers
- Implemented protocols and procedures to effectively manage planning process
Tutor
. Sport Institute of Santa Clara
01.2013 - 01.2022
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
Education
Bachelor of Science - Sports And Fitness Administration
Manuel Piti Fajardo University
Santa Clara.cuba09.2012
Skills
- Guest Relations and events coordinator
- Stain removal and window cleaning
- Waste disposal
- Cleaning techniques
- Supply Inventory Management
- Customer-Oriented
- Teamwork
- Customer service-focused
- Budget Control
Additional Information
My objective is to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Timeline
Housekeeping Cleaner
Homeowner
05.2024 - Current
Senior Retail Associate
El Bosque . Santa Clara
02.2023 - 02.2024
Events Manager
National Sport Institue of Santa Clara
01.2013 - 01.2023
Tutor
. Sport Institute of Santa Clara
01.2013 - 01.2022
Bachelor of Science - Sports And Fitness Administration
Manuel Piti Fajardo University
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