ANAI MARTINEZ
Summary
Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs.
Motivated payroll assistant always seeking opportunities to support the department and pursue deeper knowledge about the field. Well-versed in checking time, leave and contribution amounts. Organized and resourceful problem-solver with good multitasking skills.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Nels Johnson Tree Experts/SavATree
Evanston
09.2021 - Current
- Performed data analyses tracking renewal sales
- Create proposals and listings for certified arborists
- Communicate with clients and book leads for sales
- Worked with the online software to produce estimates and job cost reports
- Produced invoices and obtained outstanding bills from clients
- Time Tracking/Payroll
- Assist office and field workers
- Developed and maintained filing systems for confidential documents and records.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sales associate
Champs
09.2021 - 03.2022
- Greeted customers and offered them assistance
- Recommended merchandise based on customers' wants and needs
- Explained the use and benefit of merchandise to customers
- Answered customers' questions
- Showed how merchandise works, if applicable
- Added up customers' total purchases and accepted payment
- Processed payments
Education
High School Diploma - IB Program, honors, AP classes
Prosser Career Academy High School
06.2021
Some College (No Degree) -
Estelle Skin Care & Spa Institute
Skokie, ILSkills
- Documentation skills
- Communications
- Customer service
- Payment processing
- High-energy attitude
- Organization
- Spanish and English translation
- Data analysis
- Proposal creation
- Payroll liability and deductions
- Office administration
- Check processing
- Inventory supplies
Timeline
Administrative Assistant
Nels Johnson Tree Experts/SavATree
09.2021 - Current
Sales associate
Champs
09.2021 - 03.2022
High School Diploma - IB Program, honors, AP classes
Prosser Career Academy High School
Some College (No Degree) -
Estelle Skin Care & Spa Institute