Anai Mendez
Austin
Summary
Results-driven professional with strong project management and communication skills. Skilled in optimizing processes and addressing challenges in fast-paced environments. Experienced in leading teams and managing complex projects to achieve strategic objectives. Committed to developing efficient workflows and aligning team efforts with organizational goals.
Overview
5
5
years of professional experience
Work History
Raising Canes Crewmember
Raising Cane's
Austin, TX
08.2021 - 06.2023
- Maintained cleanliness of lobby, bathrooms, and dining areas, ensuring a welcoming environment for customers.
- Collaborated with team members to streamline order preparation processes, enhancing workflow efficiency.
- Trained new crew members on operational procedures and customer service protocols, fostering team cohesion.
- Constant standing, walking, bending, kneeling, and the ability to frequently lift and carry up to 50 pounds
- Restocked utensils, napkins, and beverage station to ensure smooth operations during peak hours.
- Make sure all food meets food safety and quality standards, eliminating cross-contamination in the kitchen.
- Maintain cleanliness of upfront, lobby, bathrooms, take out lobby trash ,clean tables and chairs.
- Make sure all food meets food safety and quality standards, eliminating cross-contamination in the kitchen.
- Demonstrated ability to handle multiple tasks simultaneously in a fast-paced environment.
- Collaborated with team members to support task completion and improve workflow.
- Thrived in high-pressure situations while maintaining a fast work pace.
- Maintained cleanliness and organization of work areas, adhering to health and safety regulations.
- Crossed-trained in all departments. (front counter, drive-thru, kitchen, dishes)
- Took orders, prepared meals, and collected payments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Crew Member
Sweetgreen
Austin, TX
06.2023 - 10.2023
- Ensured a clean and welcoming environment for guests by maintaining cleanliness across all public areas, including bathrooms and patio.
- Restocked utensils, napkins, and supplies at beverage station and in bathrooms to ensure availability for customers.
- Maintained knowledge of critical dietary information and showed proper food handling
- Restocked utensils, napkins, beverage station, and bathrooms
- Maintained cleanliness and organization of online-ordering (OLO) pick-up area Organized OLO shelves, managed shelf and helped guests find their salads
- Assisted in inventory management, ensuring stock levels met operational demands.
- Collaborated with team members to streamline service workflows, improving efficiency during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Crossed-trained and assisted in different zones, as needed to help team operations during peak days/hours.
Crew Team Member
Bath & Body Works
Austin, TX
11.2023 - 01.2024
- Implemented promotional strategies to drive sales and increase customer engagement within the store.
- Assisted in inventory management, organizing stock and performing regular counts to maintain accuracy.
- Conducted routine cleaning and maintenance of store areas, promoting a safe and inviting shopping experience.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Curbside Shopper
HEB Grocery Store
Austin, TX
09.2024 - Current
- Retrieved items from store shelves for online orders, ensuring product quality and aligning with customer preferences
- Ensured proper packing of groceries to maintain quality during transport.
- Package groceries carefully, ensuring crushable and non-crushable items are handled properly and according to food safety standards.
- Double-check all items against the order to ensure accuracy before the customer picks them up
- Loaded groceries into the customer's vehicle efficiently and with care. Load groceries into the customer's trunk or where the customer prefers.
- Provide friendly and efficient service to ensure customer satisfaction.
- Work closely with other team members, particularly during peak hours, to maintain the order flow and meet deadlines.
- Work Area Maintenance: Keep the work area and equipment clean, tidy, and sanitary.
- Adapted to extended shifts and variable hours, including nights, weekends, and holidays, to support business needs.
- Implemented process improvements that increased order accuracy and reduced customer wait times significantly.
- Built relationships with customers and community to promote long term business growth.
- Assisted with restocking and other online platform tasks as needed to support team operations
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Managed high volumes of orders during peak times, prioritizing tasks to maintain efficiency and accuracy.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- when curbside operations are slow, I proactively assist other departments as needed. I also volunteer to support other H-E-B locations when they require additional help and our store has the staffing capacity.
Beauty Advisor
HEB Grocery Store
Austin, TX
03.2026 - Current
- Assisted in product displays and merchandising strategies to optimize sales performance.
- superior customer service by utilizing advanced knowledge of hair care, skin care, and makeup trends.
- Stock, rotate, and maintain department product displays to ensure 100% in-stock levels.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Educated clients on skincare routines and application techniques for optimal results.
Education
No Degree -
William B Travis High School
Austin, TX05.2023
Skills
- Food Safety
- Food Handling
- Meal prep
- Meal Preparation
- Food Service
- Food Production
- Serving Experience
- Cleaning Experience
- Cash Handling
- Food Promotion
- Restaurant Operations
- Customer Service
- Merchandising
- Merchandise restocking
- Store opening and closing
- Adaptability
- Inventory Management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Beauty Advisor
HEB Grocery Store
03.2026 - Current
Curbside Shopper
HEB Grocery Store
09.2024 - Current
Crew Team Member
Bath & Body Works
11.2023 - 01.2024
Crew Member
Sweetgreen
06.2023 - 10.2023
Raising Canes Crewmember
Raising Cane's
08.2021 - 06.2023
No Degree -
William B Travis High School