Ana Norzagaray
RIO RICO,AZ
Overview
33
33
years of professional experience
Work History
Legal Assistant
Santa Cruz County Attorney's Office
06.2023 - 04.2024
- Opens, maintains, and closes files pertinent to civil, criminal, or law enforcement matters and/or cases; composes and types pleadings, correspondence, and reports following established office procedures, guidelines, and formats; enters appropriate data from law enforcement reports into a computer; creates initial files and submits them to the appropriate attorney; produces required documents; schedules interviews and sends subpoenas; and prepares a variety of motions
- Reviews police reports, diversion applications, and statements of fact pertinent to ease in determining the terms and conditions of diversion programs; explains the terms and conditions of diversion programs; prepares paperwork to terminate programs that have been successfully completed and are in compliance; schedules interviews for witnesses, officers, and victims; prepares subpoena forms for police officers and witnesses for preliminary hearings; sends memos to officers requesting additional information for cases
- Prepares binders, pleadings and disclosure for attorneys’ signature and filing with Superior Court; prepares, copies, and provides plea agreements to defense attorneys; prepares the closing of cases from the system when plea agreements are accepted and defendants are sentenced; changes in the calendaring of hearings are updated on the computer and in the file for each defendant throughout the criminal process; initiates and maintains defendants’ files
- May prepare documents, schedule hearings, and contact agencies in processing adoptions; may transcribe taped interviews of suspects, witnesses, and victims; may translate and transcribe from Spanish to English; perform a variety of administrative, secretarial, and clerical duties, including records management, processing accounts payable, and compiling reports; file court documents in a proper case file; and close case files at the termination of criminal or civil procedures.
Booking Clerk
Santa Cruz County Sheriff's Office
02.2023 - 06.2023
- Interviews new detainees and prepares reports to document arrest information such as names, addresses, chargers, and arrest information to include the arresting officer
- Records the personal property and money of detainees and prepares property for storage
- Logs and inputs arrest information into the jail's computer information system
- Monitors and reviews arrest registers using computer-based information systems to ensure accuracy and timely processing of detainees in accordance with procedural requirements
- Reviews booking reports of detainees arrested to verify the completeness and accuracy of reports
- Prepares court dockets and facilitates the release of detainees who have posted bail
- Communicates with local superiors and justice courts
- Answers telephones, takes messages for jail staff, and transfers calls to appropriate parties
- Answers public inquiries as to facility procedures, status of detainees, release dates, and court dates
- Maintain both confidential and public office files and records
- Monitors control switches and all security cameras in order to protect the integrity of all security doors, including the outside security perimeters
- Monitors and maintains radio communications with detention officers on duty
- Observes the movement and location of personnel throughout the facility
- Monitors and electronically operates all secured doors, allowing passage to only those personnel who have been properly identified
- Monitors detention officers movements throughout the facility and notifies appropriate staff of emergency situations
- Monitors and maintains the inmate phone system (SECURUS)
- Performs other tasks and duties as assigned by a supervisor.
- Enhanced productivity by multitasking with phone calls, emails, and walk-in inquiries.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
Access Control Specialist
Tucson Airport Authority
10.2021 - 02.2023
- Under general supervision and administration direction, ensure compliance with Transportation Security Administration (TSA) requirements, and all other rules and regulations, at Tucson International Airport (TUS) and Ryan Airfield (RYN) as they pertain to the issuance of security badges and access control cards under the Airport Security Program (ASP); ensure department, local state and federal requirements regarding police operations, aviation and airport security are followed; maintained and adhere to standards regarding found property turned into TAA.
- Established clear lines of communication between various internal departments for sharing information about relevant personnel changes affecting facility access rights and permissions.
- Served as liaison between facilities managers, HR departments, and security teams to ensure seamless communication in regards to personnel changes affecting building access permissions.
- Improved employee safety by conducting thorough risk assessments and developing appropriate access control measures.
- Prevented theft or misappropriation of goods, money or other items of value.
- Generated comprehensive reports detailing analysis of facility vulnerabilities, recommending strategic improvements for bolstering overall security posture.
Records Clerk
City of Nogales Police Dept.
07.2002 - 10.2021
- This is technical and supervisory work under the supervision of the Lieutenant-Support Division
- The responsibilities of this position include: Supervision and training of records personnel, overall supervision of the records section, all system operations: assists in resolving records operational problems
- Monitor the operation of computer terminals
- And interpret the information displayed
- Work requires extensive exercise of initiative and independent judgment within established policy and procedural guidelines.
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated reports from database systems to track records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Transferred inactive records to storage to free up space and preserve history.
- Followed established policies and procedures to maintain compliance with regulations.
- Assisted in audits preparation, ensuring all required documentation was easily accessible and up to date.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Assisted with record management system implementation and maintenance to streamline operations.
- Provided training to new records clerks to improve knowledge and skills.
- Created and maintained electronic filing system for quick and easy retrieval of records.
- Maintained a high level of customer satisfaction by promptly addressing inquiries and concerns related to records access and usage, demonstrating a commitment to excellent service.
- Provided excellent customer care by responding to inquiries and requests for information.
- Followed confidentially regulations to maintain privacy.
- Facilitated interdepartmental communication by acting as a liaison between teams requiring access to shared records and resources.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Operated office equipment to scan and copy documents.
- Followed security protocols to protect sensitive and proprietary information.
Evidence Technician
City of Nogales Police Dept.
10.2000 - 07.2002
- This is skilled, specialized work performing regular tasks involved in the control of police evidence, property, and supplies
- Under general supervision, it is responsible for the receipt of documentation, including drugs, weapons, clothing, jewelry, large sums of money, and other items of evidence relating to alleged crimes
- Cataloging, storage, security, and issuance of police evidence and other articles submitted
- Observes the chain of evidence; is responsible for knowing the rules and regulations of handling evidence and performing duties in strict compliance with statutory procedures; is able to testify in courts of law when needed in the chain of evidence or custody; assists and takes direction from an immediate supervisor.
- Facilitated accurate record-keeping through diligent use of computerized systems designed for tracking evidence movement throughout its lifecycle.
- Contributed to positive relationships with external agencies by promptly responding to requests for information or assistance related to specific cases.
- Achieved timely submission of forensic samples to laboratories for further evaluation, expediting case progress towards resolution.
- Followed strict laboratory safety procedures to ensure safety of personnel and evidence.
- Prepared detailed laboratory reports and documentation of evidence collected.
- Compiled and maintained records of evidence and results of laboratory tests.
Communication Officer
City of Nogales Police Department
Nogales, AZ
04.1999 - 10.2000
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
Court Clerk
City of Nogales Municipal Court
08.1991 - 04.1999
- Duties may include, but are not limited to, the following: Monitor court revenue collection and fiscal control
- Compiles formats and reports fiscal information, Performs complex legal clerical work in the recording and processing of court proceedings
- Monitor the court calendar
- Ensures that adequate inventories of supplies, equipment, and materials are maintained, plan, organize, direct, and participate in the administrative, collections, clerical, and other activities of court operations
- Work with the Arizona Supreme Court personnel on the operational review action compliance worksheet to adhere to all recommendations and compliance deadlines
- Check requests for all applicable court fees, including attorney fees, court interpreter fees, judge pro-tem, and any other applicable court fees
- Liaison for the City Court with other departments such as Police, City Prosecutor, and the Arizona Supreme Court Administrative Offices of the Court to review operational concerns and implement necessary revisions related to court functions
- Attend conferences and other educational and professional meetings to provide updated court procedures and administration information to court personnel. Performs related duties as assigned by the City Magistrate
- Working knowledge of computers and electronic data processing; knowledge of modern offices, practices, and procedures; skill in the composition and format of correspondence; office memos and forms; planning and organizing court operational activities.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed confidential information securely, upholding the integrity of the court system.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
Education
Diploma -
Nogales High School
Nogales, AZ05.1989
Skills
- Fast Learner
- Microsoft Office
- File Organization
- Calendar Management
- Customer Service
- Excel
- Correspondence
- Case Management
- Legal Document Preparation
- Task Prioritization
Enjoy the outdoors
Take walks, play with my daughter and with my dogs.
Languages
English
Professional Working
Spanish
Professional Working
Summary
Results-driven professional skilled in researching legal case information and preparing necessary correspondence with strong understanding of legal terminology and processes. Adept in maintaining confidential records and client information. Pleasantly assists attorneys in preparing for trials and other legal proceedings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Timeline
Legal Assistant
Santa Cruz County Attorney's Office
06.2023 - 04.2024
Booking Clerk
Santa Cruz County Sheriff's Office
02.2023 - 06.2023
Access Control Specialist
Tucson Airport Authority
10.2021 - 02.2023
Records Clerk
City of Nogales Police Dept.
07.2002 - 10.2021
Evidence Technician
City of Nogales Police Dept.
10.2000 - 07.2002
Communication Officer
City of Nogales Police Department
04.1999 - 10.2000
Court Clerk
City of Nogales Municipal Court
08.1991 - 04.1999
Diploma -
Nogales High School
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