Anai Santiago
Killeen,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level at the accounting assistant position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
OGP/OPD
Walmart
02.2023 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier
Walmart
02.2023 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Operated cash register to record transactions accurately and efficiently.
- Worked flexible schedule and extra shifts to meet business needs.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Walmart
02.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Answered constant flow of customer calls with minimal wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Waitress Supervisor
Let Us Do The Cooking
02.2022 - 11.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Directed food preparation and cooking activities to meet health and safety standards.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Monitored food inventory and supplies to prevent waste.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Harker Heights High School
Harker Heights, TX05.2022
Skills
- Recordkeeping
- Computer Skills
- Customer Relations
- Networking
- Supervision and leadership
- Organization and Time Management
- Decision-Making
- Verbal Communication
- Customer Service
- Dependable and Responsible
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Team building
- Self-Directed
- Attention to Detail
- Project Planning
Languages
Spanish
Full Professional
Timeline
OGP/OPD
Walmart
02.2023 - Current
Cashier
Walmart
02.2023 - Current
Customer Service Representative
Walmart
02.2023 - Current
Waitress Supervisor
Let Us Do The Cooking
02.2022 - 11.2022
High School Diploma -
Harker Heights High School