Anaia Billington
Davenport
Summary
Dynamic individual with hands-on experience in hospitality and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Hilton Grand Vacations Club
01.2025 - Current
- Trained new staff on front desk procedures, policies, and customer service standards.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Implemented strategies to improve operational efficiency and reduce wait times for guests.
- Developed positive relationships with guests, fostering repeat business through personalized service.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Front Desk Agent
Barefoot'n Resorts
10.2021 - 12.2024
- Managed check-in and check-out processes efficiently, enhancing operational flow.
- Delivered exceptional guest service, ensuring satisfaction and fostering positive experiences.
- Coordinated room assignments, optimizing occupancy and ensuring seamless operations.
- Resolved guest inquiries and complaints promptly, maintaining high service standards.
- Collaborated with housekeeping and maintenance teams to address guest needs effectively.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Water Safety Instructor/Lifeguard
Aquatica By Seaworld
08.2019 - 10.2021
- Instructed water safety techniques to diverse groups, enhancing participant awareness and skills.
- Conducted regular assessments of participants' progress, providing constructive feedback for improvement.
- Implemented safety drills, ensuring compliance with organizational standards and enhancing team readiness.
- Collaborated with management to improve training materials and instructional methods based on participant feedback.
Sales Associate
EnMark
08.2018 - 08.2019
- Enhanced customer satisfaction through personalized service and product knowledge.
- Maintained accurate records of sales transactions using POS systems for reporting purposes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Lifeguard/Swim Instructor
Tift County Recreation Department
06.2016 - 08.2019
- Monitored pool activities to ensure participant safety and compliance with regulations.
- Conducted regular safety inspections of pool facilities and equipment for optimal operation.
- Trained and mentored new lifeguards on safety protocols and rescue techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
Bachelor of Science - Biochemistry
Valencia College
Orlando, FL05-2028
Skills
- Registration processes
- Conflict management
- Documentation and recordkeeping
- Hospitality services
- Problem-solving skills
- Call management
- Oral and written communications
- Teamwork and collaboration
- Relationship building
Certification
- Lifeguarding/First Aid/CPR/AED
- November 2023 to November 2024
Timeline
Front Desk Clerk
Hilton Grand Vacations Club
01.2025 - Current
Front Desk Agent
Barefoot'n Resorts
10.2021 - 12.2024
Water Safety Instructor/Lifeguard
Aquatica By Seaworld
08.2019 - 10.2021
Sales Associate
EnMark
08.2018 - 08.2019
Lifeguard/Swim Instructor
Tift County Recreation Department
06.2016 - 08.2019
Bachelor of Science - Biochemistry
Valencia College