Anaid Serrato

· Supported high-volume onboarding as the company scaled from 300 to over 600 employees, ensuring accurate processing and timely execution across HRIS systems

· Conducted weekly new hire orientations for both onsite and remote employees to deliver consistent onboarding experiences

· Managed background check processes from start to finish via Cisive and Sterling.

· Oversaw all temporary employee onboarding and assignment extensions through Coupa, partnering with vendors and internal stakeholders

· Maintained employee records and conducted regular audits across HRIS platforms to ensure data accuracy and workflow compliance

· Managed I-9 compliance using EMP Trust and Sterling; supported visa documentation and processing in collaboration with Legal and HRBPs

· Coordinated onboarding logistics with Talent Acquisition, IT, Facilities, and Payroll for seamless new hire experiences

· Processed internal employee changes, job updates, and led end to end off-boarding tasks.

· Participated in HRIS audits and system updates to maintain data integrity and compliance standards

· Provided administrative support to HRBPs on projects and department-specific initiatives

· Coordinated employee parking access across multiple locations, including badge updates and payroll deduction setup

· Responded to employee inquiries on HR systems, onboarding, policy, and employment verification needs

· Managed project schedules and department coordination to ensure smooth execution of solar installations

· Partnered with field teams to resolve project issues and ensure customer satisfaction

· Handled financial documentation with lenders and ensured project accuracy from start to finish

· Negotiated and resolved customer concerns to maintain high levels of satisfaction

· Oversaw multiple large-scale solar projects with attention to quality, compliance, and deadlines

· Scheduled and coordinated meetings and training for new hires with Sales Managers

· Supported onboarding for all new Sales employees and maintained employee files

· Managed administrative tasks related to offboarding, including documentation and communication

· Collaborated with Operations and Training to ensure readiness and compliance

· Supported the HR team during company-wide layoffs by managing unemployment processing at Kraft Heinz

· Helped bilingual (Spanish/English) employees with HR-related questions and policy guidance

· Maintained the event calendar and managed contract approvals for bookings at Anaheim Convention Center

· Worked with the District Attorney’s office to ensure accurate and timely contract processing